Mercedes-Benz of Westmont - Service Center

Mercedes-Benz of Westmont has a service team of professionals which provide timely and effective service. Pleasure to work with! professionals which provide timely and effective service. Pleasure to work with! More

I appreciate the customer service to get my vehicle in quickly without an appointment! However the follow thru was a little disappointing. Utilizing the text message method of communication the service ad quickly without an appointment! However the follow thru was a little disappointing. Utilizing the text message method of communication the service adviser text that the catalytic converter was the issue behind a shifting issue with my vehicle and would cost $4400 to repair. I refused saying it was too much for a minor issue I could deal with and honestly did not make sense. Upon pickup the paperwork actually said it was the Torque Converter and not the Catalytic Converter!!!!! Way different, and I was charged an excessive amount to diagnose even though it was communicated to me completely wrong. The charge was refused to be removed from my invoice, the woman at the cashier was less than nice and really had an attitude I would not allow to be had for a customer facing individual, especially when I asked where to pick up my vehicle, she rolled her eyes and mumbled and pointed like I was supposed to just know. So after waiting 25 min for my vehicle and trying to find where exactly I pick up after asking others and being given different answers (zero defined area wirh a place to wait for pickup btw), my car was handed to me a filthy mess and not even washed from when I dropped it off upon pickup. I had to find a very nice service adviser who asked if I needed anything seeing the frustration in my face when looking for my own, and I asked if they washed cars for delivery and he said was yours not? He had the Porter wash and vacuum it but the windows were smeared with dirt from a hurried job and towel dry. Needless to say except for a few minor bright spots it was not a good experience and I will not not be back or recommending people to go here which is disappointing as I had previously purchased and taken other vehicles there years before but things have definitely changed! More

Mercedes Benz of Westmont is a first class dealership ! They have taken care of my vehicle in a timely an professional manner! They have taken care of my vehicle in a timely an professional manner! More

I am very happy with the service that Mercedes provided us. I am looking fordeard come be back for the nexy service. Thank you! us. I am looking fordeard come be back for the nexy service. Thank you! More

The employees were very friendly and helpful. Service was great and I love how they send text updates ! Service was great and I love how they send text updates ! More

Thanks to Valerie Campo for excellent service. Always very professional Service was fast and at a reasonable cost. Always very professional Service was fast and at a reasonable cost. More

the westmont dealership had a nice clean and friendly atmosphere....Valerie Campo was great to work with!!! atmosphere....Valerie Campo was great to work with!!! More

Brian was excellent again. Service is not not as good was 2-3 years ago but has improved over the past year. Estimate on both time and cost were accurate. Service is not not as good was 2-3 years ago but has improved over the past year. Estimate on both time and cost were accurate. More

4 hours for a scheduled service vs estimated time of 1. 5 hours. Nothing unusual was found, and everything was in good condition. This took way longer than I was told. I waited at the dealer, wasting an ent 5 hours. Nothing unusual was found, and everything was in good condition. This took way longer than I was told. I waited at the dealer, wasting an entire morning. Wish a loaner was offered, or upfront communication stating it was not going to be as fast as advertised, so that I could plan my morning differently. More

Brought car in for a service A and tire change and took from 7am to 703pm when the service advisor decided to text me , after I called and showed up looking for him and the status of my car from 7am to 703pm when the service advisor decided to text me , after I called and showed up looking for him and the status of my car More