Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Mercedes-Benz of Westminster - Service Center
Westminster, CO
140 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
140 Reviews of Mercedes-Benz of Westminster - Service Center
Sort by
July 18, 2017
Map updates I came in today for our gps map updates. Everything with smoothly! I'm always happy with Nathan and the rest of the staff, they treat us right. I came in today for our gps map updates. Everything with smoothly! I'm always happy with Nathan and the rest of the staff, they treat us right. More
by mwkittle
Employees Worked With
Nathan Barkin
July 14, 2017
I wish all business were ran this professional and friendly I travelled from Canon City to have a key programmed for my smart car I was welcomed and treated with friendly and professional employees my entire ti I travelled from Canon City to have a key programmed for my smart car I was welcomed and treated with friendly and professional employees my entire time the service dept was exceptional Derrick and manager NB Thanks More
by SprDave
Employees Worked With
Derrick Middleton
July 14, 2017
Roadside Service absolutely the very best. I have a 2017 GLE with just under 3,000 miles. Yesterday morning a friend noticed that I had a big "blister" on my front right tire. Since I live an h I have a 2017 GLE with just under 3,000 miles. Yesterday morning a friend noticed that I had a big "blister" on my front right tire. Since I live an hour away from Westminister I was very reluctant to drive that far with a damaged tire. Called service department and was connected with Scott who after some conversation suggested your Roadside Assistance. Within a couple of hours time your vehicle arrived driven by Bryan who very quickly removed the faulty tire and it's wheel, put on the spare donut. He then took the tire to Westminister Mercedes and later in the afternoon returned with a new tire mounted and balanced on my wheel, put the spare back in it's assigned spot, refused an offered tip, and was on his way. Who ever heard of such service, simply superb. Thanks so much. More
by very satisfied guy
Employees Worked With
Scott and Bryan, John Mattis
May 09, 2017
5/8/2017 I have dealt with Jeff on 2 occasions and each time as taken time to understand needs and concerns in assisting me with the best service options. Seem I have dealt with Jeff on 2 occasions and each time as taken time to understand needs and concerns in assisting me with the best service options. Seems to take time to keep me informed of finds and progress. More
by Bernie01
Employees Worked With
April 13, 2017
Quality Service - High Value People This is my third Mercedes Auto leased, purchased at M - B of Westminster. The Dealership has earned my satisfaction and confidence the old fashioned This is my third Mercedes Auto leased, purchased at M - B of Westminster. The Dealership has earned my satisfaction and confidence the old fashioned way; THEY (Their People) EARNED IT!! Starting with the friendly greeting at the entrance, through-out from the sales, finance, service, customer friendly folks all. More
by Erv
Employees Worked With
The service desk people, service Technican, et al. , Linda Konecny
April 05, 2017
Exceptionally poor I have driven Mercedes since 1985...unfortunately, this was the worst experience...I'm at discount tires right now. The person who now services my car I have driven Mercedes since 1985...unfortunately, this was the worst experience...I'm at discount tires right now. The person who now services my car said that all 4 tires should be replaced w an all wheel drive vehicle. He also mentioned that the person who sold you only one tire..( that would be Linda in service) had little respect for a driver's life... ummm.. felt that fr the day I purchased there. Such disrespect.. honestly don't know how they stay in business More
by Gdesellem
Employees Worked With
Greg Weiler, John Mattis, Linda Konecny, Anthony Ulibarri, Aaron Buniger
March 25, 2017
A fantastic experience My recent vehicle service was handled with a lot of professionalism for which I must thank Jeff Blake and the rest of the service team. My recent vehicle service was handled with a lot of professionalism for which I must thank Jeff Blake and the rest of the service team. More
by Antony
Employees Worked With
March 08, 2017
Effortless Service Appointment Mercedes-Benz of Westminster is the best. We elected to drop off our vehicle instead of having them pick it up. The drop off process was seamless an Mercedes-Benz of Westminster is the best. We elected to drop off our vehicle instead of having them pick it up. The drop off process was seamless and Taylor Johnson was very helpful and ready for us when we shoed up. Mr. Johnson sent text messages about the status of our vehicle. Excellent service and the dealership is spotless and comfortable. Thank You! More
by lopezjp
Employees Worked With
Taylor Johnson
September 13, 2016
Horrible Service Department Good sales experience...HORRIBLE SERVICE DEPARTMENT! I have taken my car into the service department 2 times now and both experiences made me wish I h Good sales experience...HORRIBLE SERVICE DEPARTMENT! I have taken my car into the service department 2 times now and both experiences made me wish I had never purchased my car there! My new car was damaged both of the times it was taken in for service. The first trip to service was a nightmare. And during the most recent appointment, I was told by the service writer that there were a few things wrong that would be fixed under warranty. I was contacted the following day by the manager saying there was nothing wrong with those repair items and my car was ready to be picked up. When I picked up my car it had been damaged for the second time and the AC system was no longer working properly. I tried contacting the Service Director several times and left multiple messages with no response. I ultimately delt with the Service Manager during and after both appointments, but he was no help and never apologized for any of the issues during my two appointments. He did offer to try and fix the issues, but acted like they were not at fault in any way and was rude and a little arrogant. I love my new Benz, but my experiences with this Service Deparment has1 robbed me of the joy that I once had in owning this car. I am now having to take my car to another MB dealership on the other side of the metro to have it fixed. This is extremely disappointing because I live, work, and socialize in this community and I believe in doing business with, and supporting the local businesses in this community. I will no longer do business with, or recommend Mercedes-Benz of Westminster. More
by BBryant
Employees Worked With
Jason Burke, Adam Wells
August 22, 2016
Horrible car, horrible service, won't ever buy again! My car was purchased brand new. I had a bad experience with the salesmen who lied to me about the Winter Sales Event. I was told 3k off sticker price, My car was purchased brand new. I had a bad experience with the salesmen who lied to me about the Winter Sales Event. I was told 3k off sticker price, then the story changed & I had to pay full price. In 3 years of owning the car it has blown multiple injectors, has had fuel problems, moonroof problems, door hinge problems, seat issues, keyless go issues, I could go on & on. Mercedes was supposed to buy the car back, but after months of phone calls and wasting my time, they simply extended the warranty! Big deal after I spent 70k on the car & it's spent half its life in the shop. The turn over in the service department is unbelievable! No one stays working here, not even the service manager that I was dealing with originally. I took my car in again a month ago to fix some of the same issues listed above. I called the service manager to arrange things through him, he said they would handle it. Yeah right! After 2 weeks in the shop, I never got a call from the service manager to update me. When I finally was fed up and told them I was coming to get the car, I complained to the service manager about the length of time it was taking & that it still wasn't done. He had no clue who I was & said he couldnt remember the 300 cars that come in there monthly! Wow! What a great way to treat a customer! I went & got my car that day, as I drove home 2 of the issues I took the car in for are broke, or not functioning properly AGAIN!! I will never buy Mercedes again, and especially would never buy from Mercedes of Westminster. More
by Hkgould
Employees Worked With
Jason Burke
