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Mercedes-Benz of Westminster - Service Center

Westminster, CO

2.6
140 Reviews

140 Reviews of Mercedes-Benz of Westminster - Service Center

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January 31, 2018

"Service"! I drive 196 miles and pass another MB Dealership to have my vehicle serviced and repaired. I can count on being treated extremely fair and honestly. More

by ALLEN D Curtis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
January 29, 2018

I am no longer welcome to have my car serviced at MB of W.. Apparently you can lease two cars, purchase two cars, purchase a $5,000 extended warranty, but if you give them negative reviews for their service, yo More

by gpnhmiller
Customer Service
Recommend Dealer
No
Employees Worked With
Jeff Blake
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Archuleta
January 26, 2018

Excellent service. They are excellent. They provided a wonderful and friendly services. We have had their service since they opened. We trusted their recommendations. We More

by ptrckwng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Archuleta
January 24, 2018

Excellent customer service Wonderful customer service and general service manager was helpful in out of warranty work. Kept in touch throughout process. Used valet service which More

by Janellec
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
January 21, 2018

Horrible customer service!!! This dralship is a joke especially this guy, I went in for a simple procedure and it took more than an hour to make any kind of progress. After wastin More

by Rmen2284
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Weiler
Jan 30, 2018 -

Mercedes-Benz of Westminster responded

This customer arrived at our dealership after Service Department had closed and we tried to accommodate him. In sales we must confirm with the service department before we can release vehicles to clients. I did spend a fair amount of time trying to confirm a reported previous payment only to find out that the customer wanted to make the payment right then. This was a mistake on my part but I do not work in Service and was just trying to make sure the car was ready to be given to the customer after Service had closed for the night. The customer’s initial frustration at the situation was perfectly understandable and those concerns were valid. However, despite our attempt to accommodate the customer after Service had closed he became verbally abusive and very demeaning to our dealership and its employees. We are a 100% Customer Service driven organization. To be successful at servicing and selling luxury cars Customer Service must be paramount. We also have a responsibility to protect our employees as well as the customer’s vehicles that are in our possession. Greg Weiler New Car Sales Manager

November 07, 2017

Excellent service even when programming a key was difficult and confusing. We lost a key back in March and it was never found. Bought a replacement and had it programme More

by castel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derrick Middleton
October 25, 2017

Thank you Linda Konecny My Smart car the Bumble Bee 11 was recalled so I called Linda Konecny who I have always had for the care of my first and second Smart Cars. She was s More

by 1Marjie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
October 25, 2017

smart fortwo tire set Went in for new set of tires. Winter is coming after all. Ironically they also fixed a vibration that I would get at speed, that before the new tires More

by cpear760
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
October 22, 2017

Supreme Service - Second to None Linda was fabulous. I couldn't return the loaner car yesterday because my friend became very ill. Today when I went in to pick up my car, Linda's fi More

by Mizz Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
October 21, 2017

Premium MB Service This 2012 E350 Bluetec, is the 3rd MB, Mercedes-Benz of Westminster has serviced. Ms Linda K. & the service Techs are very reliable & thorough. The More

by Erv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda Konecny
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