Mercedes-Benz of Westminster - Service Center

Transparency and honesty is of utmost importance in today’s customer service. Be careful here. today’s customer service. Be careful here. More

We are new to Boulder and just tried a oil change and a tire rotation at Westminister Mercedes on September 25th. They told my wife to come in at 8 a.m. so my dropped the car off and my son and wife walke tire rotation at Westminister Mercedes on September 25th. They told my wife to come in at 8 a.m. so my dropped the car off and my son and wife walked across the street for breakfast. Thinking that shortly after breakfast the car would be done. They didn't get the car until 2 p.m. If they would of told her they needed the most of the day she would of made other arrangements. As she was driving away she noticed that the oil service light was still on so she immediately called the service department who told her they would not reset it for her and gave her instructions over the phone how to reset it. Guess what it didn't work. Maybe they didn't charge the oil. We will never go back. Terrible experience. More

This dealership is exceptional. My loaner vehicle was ready and the work was completed within 3 hours. ready and the work was completed within 3 hours. More

I drive one hour to have my car serviced at Westminster. I bought my last 2 Mercedes there. I was supposed to get a loaner car, didn't happen. Waited 3 hours in the lobby for my service! I will not be going I bought my last 2 Mercedes there. I was supposed to get a loaner car, didn't happen. Waited 3 hours in the lobby for my service! I will not be going back again for service. More

Extremely painful experience with the service department. Vehicle was in 3 times for the same issue and still not resolved. First, they couldn’t recreate. second, they found and make the repair, although not Vehicle was in 3 times for the same issue and still not resolved. First, they couldn’t recreate. second, they found and make the repair, although nothing was fixed. Third time, couldn’t recreate again, when it is happening constantly. Even worse, they are extremely patronizing and almost dismissive. Not what you would expect anywhere, much less MB. More

Westminster Mercedes picked up my car serviced it properly returned it properly clean people were extremely friendly on time very knowledgeable about the repair would recommend it for anybody that ha properly returned it properly clean people were extremely friendly on time very knowledgeable about the repair would recommend it for anybody that has a Mercedes in the area More

My recent service at Mercedes-Benz Westminster (A and new tires) went smoothly and efficiently and I received a lovely loaner in the meantime. My service rep, Andre, was excellent to work with. tires) went smoothly and efficiently and I received a lovely loaner in the meantime. My service rep, Andre, was excellent to work with. More

Communication was excellent during the time our vehicle was in the shop. the updates on the work being performed were timely and the service, as always was very good. was in the shop. the updates on the work being performed were timely and the service, as always was very good. More

They have been very helpful and responsive and good follow-up. I was treated rapidly and nicely at the service department. Waiting facility was great. follow-up. I was treated rapidly and nicely at the service department. Waiting facility was great. More