Mercedes-Benz of Westminster - Service Center

This dealership isn't the least expensive, but then neither are the cars serviced. The quality of their work is uniformly excellent and the availability of loaners makes delays in delivery easier to ha neither are the cars serviced. The quality of their work is uniformly excellent and the availability of loaners makes delays in delivery easier to handle. It's also very helpful that their service department is open Saturdays. They are very accommodating to customers whose availability changes at the last minute (8" Spring snowstorm) and allow loaners to be kept additional days to accommodate customer scheduling. The best news is that the dealership (50 miles from home now) is opening a branch operation 8 miles from home in another couple of months! More

I have always received impeccable service from Mercedes-Benz of Westminster. Scott accommodated my travel schedule to get the car in for service and even stayed late when I was delayed by a road Mercedes-Benz of Westminster. Scott accommodated my travel schedule to get the car in for service and even stayed late when I was delayed by a road closure. All work was completed in this visit and the car was ready before the promised time. My only complaint is that Mercedes does not make a pickup so I can get this quality of service on my truck. More

Fritz was absolutely the best in customer service every step of the way. We were traveling in the area and our tension pulley froze up and our main drive belt broke. Without an appointment, Fritz took ca step of the way. We were traveling in the area and our tension pulley froze up and our main drive belt broke. Without an appointment, Fritz took care of us and had the car repaired in one hour from the time we drove in. Mike Hoover was excellent in actually repairing our car quickly and professionally. All in all it was one of the best service experiences I have ever had, and I have had several in my 58 years. Thanks to Fritz and Mike for a wonderful experience (despite the unplanned car repair and expense). Michael M. 4.10.13 More

I did not have an appointment and Scott fit me right in to determine why I was having an issue with my stereo presets. It was determined that the presets stayed for them and have curently stayed for me bu to determine why I was having an issue with my stereo presets. It was determined that the presets stayed for them and have curently stayed for me but Scott made sure that they were properly working before I left with my car. More

Linda has always been a great asset to your dealership. She is so very knowledgible with our little Smart car the Bumble Bee. Her friendliness is truly appreciated. We travel from Colorado Springs to hav She is so very knowledgible with our little Smart car the Bumble Bee. Her friendliness is truly appreciated. We travel from Colorado Springs to have the regular service done on our car and we plan to continue as we feel so welcome at your dealership. The waiting room with the coffee and the munchies is really a great idea to help us pass the time while you are doing the service on our little car. We did not see any of the workers on the car but know from the past times we have been there that they do a good job. All the workers in the dealership are so friendly as well and that is a good thing that we see the smiles and greeting from all of the workers there as I waited the day to have the regular service and have the windshield replaced. Another thing that is very nice there is the fact that if I needed to go anywhere you offered a loaner car or a shuttle to use for the day. Do keep up the good work and especially thank Linda for her kindness every time we visit the dealership. Sincerely Marjie Mays More

Ashley was very nice to work with. She followed up when she said she would and kept me informed of my vehicle's progress. The pick up service team was very polite and reliable as well. she said she would and kept me informed of my vehicle's progress. The pick up service team was very polite and reliable as well. More

When I purchased the car there was a rattling that sounded like it was coming from the driver’s door, a loose item perhaps. When I took it in I was first told by Ashley that is was likely a coin that sounded like it was coming from the driver’s door, a loose item perhaps. When I took it in I was first told by Ashley that is was likely a coin that fell into a heater vent and would not be covered by the warranty and it was going to cost over $600 plus shop time, parts etc. Since I was not satisfied with that answer she suggested that I talk to my sales person Chris to see if he could get Mercedes to cover it as a "we pay" item. I spoke to Chris and he went to the Service Manager and after they reviewed the concerns they decided to cover the service. It turns out the loose item was a screw that was left in during construction so the repair was covered by the warranty, so it all worked out. It was just a bit frustrating that only a week after purchase I was facing a very costly repair for something that I had no control over, but everyone was great to work with and very apologetic for the confusion. I hope to be a happy Mercedes owner for a long time. More

Very professional staff! The repairs were done much faster than I thought possible and Asley (The service rep) kept me abreast of the repairs and the time line. What I thought would take at least two faster than I thought possible and Asley (The service rep) kept me abreast of the repairs and the time line. What I thought would take at least two days only took one day, and I had my vehicle back before i could reach my home! Great Job Ashley and staff! if only the dealership in Arizona could learn from you guys, Mercedes Benz could be number one! JR Campbell 4 J's Transport More

The work was great as were the people. The only room for improvement is that I did have to wait 30 minutes to get a ride back to my office. improvement is that I did have to wait 30 minutes to get a ride back to my office. More

I called after noticing an oil leak on my ML320 Bluetec - oil stains on the floor as my wife backed out of the garage. I was immediately accommodated on a Saturday and provided a loaner. Linda then consult oil stains on the floor as my wife backed out of the garage. I was immediately accommodated on a Saturday and provided a loaner. Linda then consulted the service department and determined the problem was an oil line that would require parts to be ordered and called to give me a schedule. The issues were handled clearly and quickly with the car done ahead of the original estimate. Linda has proven to be a very helpful service agent on several occasions and has never disappointed. More