Mercedes-Benz of Westminster

Ashley was very nice to work with. She followed up when she said she would and kept me informed of my vehicle's progress. The pick up service team was very polite and reliable as well. she said she would and kept me informed of my vehicle's progress. The pick up service team was very polite and reliable as well. More

When I purchased the car there was a rattling that sounded like it was coming from the driver’s door, a loose item perhaps. When I took it in I was first told by Ashley that is was likely a coin that sounded like it was coming from the driver’s door, a loose item perhaps. When I took it in I was first told by Ashley that is was likely a coin that fell into a heater vent and would not be covered by the warranty and it was going to cost over $600 plus shop time, parts etc. Since I was not satisfied with that answer she suggested that I talk to my sales person Chris to see if he could get Mercedes to cover it as a "we pay" item. I spoke to Chris and he went to the Service Manager and after they reviewed the concerns they decided to cover the service. It turns out the loose item was a screw that was left in during construction so the repair was covered by the warranty, so it all worked out. It was just a bit frustrating that only a week after purchase I was facing a very costly repair for something that I had no control over, but everyone was great to work with and very apologetic for the confusion. I hope to be a happy Mercedes owner for a long time. More

Very professional staff! The repairs were done much faster than I thought possible and Asley (The service rep) kept me abreast of the repairs and the time line. What I thought would take at least two faster than I thought possible and Asley (The service rep) kept me abreast of the repairs and the time line. What I thought would take at least two days only took one day, and I had my vehicle back before i could reach my home! Great Job Ashley and staff! if only the dealership in Arizona could learn from you guys, Mercedes Benz could be number one! JR Campbell 4 J's Transport More

The work was great as were the people. The only room for improvement is that I did have to wait 30 minutes to get a ride back to my office. improvement is that I did have to wait 30 minutes to get a ride back to my office. More

My husband and I are a third time repeat customer and couldn't be happier with the service we have received with all our purchases. Crystal Hopp was a pleasure to work with and everyone there at Mercede couldn't be happier with the service we have received with all our purchases. Crystal Hopp was a pleasure to work with and everyone there at Mercedes Benz of Westminster is so nice and very professional. More

I called after noticing an oil leak on my ML320 Bluetec - oil stains on the floor as my wife backed out of the garage. I was immediately accommodated on a Saturday and provided a loaner. Linda then consult oil stains on the floor as my wife backed out of the garage. I was immediately accommodated on a Saturday and provided a loaner. Linda then consulted the service department and determined the problem was an oil line that would require parts to be ordered and called to give me a schedule. The issues were handled clearly and quickly with the car done ahead of the original estimate. Linda has proven to be a very helpful service agent on several occasions and has never disappointed. More

Steve was courteous and very helpful, and quickly found the car which we like. He is very knowledgeable,he answered all our endless questions to our complete satisfaction.The whole process was very efficie the car which we like. He is very knowledgeable,he answered all our endless questions to our complete satisfaction.The whole process was very efficient because of Steve.Next time we will come to Steve again. More

Ryan Vanyi did a great job with the sales transaction. This had to be one of the less stressfull car purchases ever. I traded in a vehicle where money was owed, and the dealership made the payoff in less This had to be one of the less stressfull car purchases ever. I traded in a vehicle where money was owed, and the dealership made the payoff in less than a week. Very fast, and great job. Eugene Darconte in Finance was very good to work with too. He made the transaction as smooth as possible. More

From the moment we were looking at a vehicle in your showroom David came over to ask how he could help. From there, he showed us several different SUV's from certified pre-owned to brand new. He took showroom David came over to ask how he could help. From there, he showed us several different SUV's from certified pre-owned to brand new. He took a lot of time with us to ensure we had the opportunity to test drive them and was very patient while we decided on what we wanted. When we finally decided, he was so helpful in closing the deal. He also knew our purchase was being made right before leaving on vacation out of town so he scheduled our appointment for the follow up service to occur when we returned. That happened the first business day after our return so is now in the works. Next, we will contact David to schedule time with the person who goes over all of the internal "workings" and "gadgets" in our new car. We are very happy thus far with the service we've received and look forward to learning those features in the car we are not yet familiar with (such as hands free phone and navigation). More

Ashley is an excellent asset to your company. She is extremely personable, knowledgeable, and sweet. all great qualities in an employee. We will call her is we need anything else extremely personable, knowledgeable, and sweet. all great qualities in an employee. We will call her is we need anything else More