Mercedes-Benz of West Covina - Service Center

Rian Lui and Phil Carreon have gone out of their way to assist us, and to expedite service time. Our last A service was completed in a little over 1 1/2 hours, and the car wash is an added bonus. They ar assist us, and to expedite service time. Our last A service was completed in a little over 1 1/2 hours, and the car wash is an added bonus. They are consistently friendly, welcoming, helpful, and resourseful. High commendations! More

Ryan Liu is the main reason I return to your Dealership for Service. He takes care of my needs and keeps me informed on the Progress on my Vehicles. Curteous and Professional, always. Works with my Schedul for Service. He takes care of my needs and keeps me informed on the Progress on my Vehicles. Curteous and Professional, always. Works with my Schedule as much as he can and the Vehicle is ready on Time and Clean. More

I had a very pleasant experience with this dealership, from calling over the phone and telling them about my problem with my car to the time I pick up my car after it got fixed. The receptionist was very from calling over the phone and telling them about my problem with my car to the time I pick up my car after it got fixed. The receptionist was very friendly and direct me to see Peter Yee. Peter Yee was very attentive and helpful. He did not waste anytime in receiving the car and informed me of the possible things that might be done in my car. He called and informed me a lot of times on the progress or status of the car until it got fixed. He was very professional. This is not the first time I did business with him. He knows how to take good care and make the customer feel special. The car was cleaned and it's been running great. I definitely recommending this leadership to my friends. More

Rian has been great in dealing with our family during service and maintain visits. He has gone to great lengths to make sure that even though our cars only go in for routine services, he checks everythi service and maintain visits. He has gone to great lengths to make sure that even though our cars only go in for routine services, he checks everything for us. I Highly recommend Rian and his services to my friends and family. Thank you. More

All I have to say it, Rian Liu is a great assets for Penske of West Covina. Penske is lucky to have such a dedicated and committed employee. Rian is the reason I decided to use Penske of West Covina.. Penske of West Covina. Penske is lucky to have such a dedicated and committed employee. Rian is the reason I decided to use Penske of West Covina...... -Former of Rusnak of Arcadia customer... More

1. The customer service is great, because saves me time and money. 2. The quality of workmanship is great, because they fix the problem with just one visit. 3. The staffs were very friendly and they know and money. 2. The quality of workmanship is great, because they fix the problem with just one visit. 3. The staffs were very friendly and they know you by name. 4. The overall experiance was great, all my friend with MBZ goes there for service. 5. The price was the best. i didn't have to pay a penny. More

This is the third time that I have brought my car here for service and every time Rian goes above and beyond to ensure that I leave happy. I needed the shuttle service on one of my visits. When he walke for service and every time Rian goes above and beyond to ensure that I leave happy. I needed the shuttle service on one of my visits. When he walked me to the counter to set me up with the shuttle service, the lady at the front desk stated it would be about an hour wait, he saw the look on my face and took me right over to the rental car desk without me even having to ask, and set me up with a Mercedes loaner for the day at no cost. Then my Airbag light kept going off. It was due to some electrical issue that got damaged under the seat that caused the seat belt to malfunction. The service department stated it was not going to be covered under warranty, however, Rian, again, wen t above and beyond to see what other options there could be so that I wouldn’t have to pay the $1k to get it fixed. He came back an hour later and stated to me it was going to be taken care of. Why in the world would I take my car anywhere else for service if there are people like Rian working here to ensure that their customers are taken care of. Thank you Rian! More

This dealership has met all of our needs in regards to serving our two Mercedes. Peter Yee who is our service advisor is wonderful. His professionalism and friendliness have given us more reason to visi serving our two Mercedes. Peter Yee who is our service advisor is wonderful. His professionalism and friendliness have given us more reason to visit Penske MB (West Covina) even if it means to drive a bite further to this dealership. Keep up the good work……. More

THIS DEALERSHIP IS GREAT AND MY SERVICES ADVISOR IS FRIENDLY. HE EXPLAINED EVERYTHING THAT I MIGHT OR MIGHT NOT NEED TO DO VERY CLEARLY. HE WAS TRYING TO SAVE MONEY FOR ME. I DO APPRECIATE WHAT HE PROV FRIENDLY. HE EXPLAINED EVERYTHING THAT I MIGHT OR MIGHT NOT NEED TO DO VERY CLEARLY. HE WAS TRYING TO SAVE MONEY FOR ME. I DO APPRECIATE WHAT HE PROVIDED INFORMATION AND SERVICES TO ME. EVERYTHING ID DONE AS PROMISED. 100% SURE TO RETURN. More

Took my 2009 ML550 to Penske for maintenance for the first time. The service advisor Jeremy Wang was very friendly and experienced. The whole process was quick and easy. He even arranged me a shuttle first time. The service advisor Jeremy Wang was very friendly and experienced. The whole process was quick and easy. He even arranged me a shuttle and got me outta there in no time. Would definitely recommend to everyone. Thanks Jeremy! More