Mercedes-Benz of West Covina - Service Center

George Kakish assisted me with a windshield replacement great service !!!I will be back again , George has assisted my family in-laws the Johnstons .....From the time I showed up to be greeted for servic great service !!!I will be back again , George has assisted my family in-laws the Johnstons .....From the time I showed up to be greeted for service to dealing with George and to the rental car department ...Great job !!!!! More

Mike Doehla is the best. I brought my car in today because I had a nail lodged in my tire. When I arrived, Mike immediately took care of me. The wait was minimal,the tire was repaired and I was on my because I had a nail lodged in my tire. When I arrived, Mike immediately took care of me. The wait was minimal,the tire was repaired and I was on my way. This has always been the case when my car needed to be repaired or serviced. On a previous visit to the service department, I needed my tire pressure monitor to be corrected and reset. Mike stopped what he doing and personally took my car to the service bay and made sure the work was completed. It took only minutes to complete. Mike has been my service advisor for a while and I will not trust my car with anyone else but Mike. More

We have found the entire experience, from sales to service, to be a pleasant experience at Penske. I have been coming here since my first Mercedes. Service advisor, Jeremy Wang and his entire team a service, to be a pleasant experience at Penske. I have been coming here since my first Mercedes. Service advisor, Jeremy Wang and his entire team are very professional and very friendly. Highly recommend!!! More

The dealership is always very clean and they also provide you with coffee or refreshments and something eat if you are hungry. If you have along wait they go out of there way to make you feel welcome by offe you with coffee or refreshments and something eat if you are hungry. If you have along wait they go out of there way to make you feel welcome by offering to drop you off at the local mall if that will help make your wait better. They also will pick you up. What I love the most about this dealership is you can tell they treat ALL there customers like there #1 customer. This is very impressive, I’m in Retail sales my self, I work for a major bank so I know service and trust me when I tell if you want a good service ask for Jeremy Wang and YOU WILL NOT BE DISAPPOINTED!!!!!!!! More

I have been using this dealer for my service needs for quite some time and I have had very positive experiences through out. My concerns are promptly addressed and my service advisor Jeremy Wang keeps me quite some time and I have had very positive experiences through out. My concerns are promptly addressed and my service advisor Jeremy Wang keeps me up to date whenever my car is being serviced. That kind of attention is very important to me. I will continue my relationship with this dealer for the foreseeable future. More

This dealership is where I purchased my first Mercedes and ever since then I have been coming to this dealership for any of my service needs. Getting service done at this dealership is a very pleasant exp and ever since then I have been coming to this dealership for any of my service needs. Getting service done at this dealership is a very pleasant experience. Not only is the facility nice and clean, the people there are all friendly and very helpful. My service advisor Jeremy Wang is very knowledgable and helps keep all my services on schedule. Whenever I have any kind of inquiries he is there to answer them. This type of experience is what keeps me coming back here. I would recommend this dealership to any of my family and friends. More

Jeremy had always been very tentative to our needs in service, and always deliver on time. Making appointment with Jeremy had always been very easy, he gets the job done right away if in any way possi service, and always deliver on time. Making appointment with Jeremy had always been very easy, he gets the job done right away if in any way possible. Jeremy also provides us with loaner car when we need to leave our car there for service, which is definitely a plus! More

The service was completed in a very timely manner, the service advisor Jeremy Wang who helped me was there to go over everything with me. And he didn't try to talk me into any additional repairs that wer service advisor Jeremy Wang who helped me was there to go over everything with me. And he didn't try to talk me into any additional repairs that weren't necessary at the time of my visit. He also was very professional & a friendly person. More

Jeremy Wang is very professional and truly cares about his customers, he's also very helpfull which is hard to find these days. Eeveryone at Pensky makes you feel special.  They are always very friendly a his customers, he's also very helpfull which is hard to find these days. Eeveryone at Pensky makes you feel special.  They are always very friendly and helpful.  I will continue my relationship with this dealer for the future and definitely will recommend all my friends and families to go there. More

Jeremy has always been great to work with, and this time was no exception.  Jeremy is fast, keeps you abreast on what is going on and makes sure you are taken care of on a personable level.  I would highly was no exception.  Jeremy is fast, keeps you abreast on what is going on and makes sure you are taken care of on a personable level.  I would highly recommend anyone needing service on a Mercedes car to take it to Penske and ask for Jeremy.  YOU are the best Jeremy, thank you.... More