Mercedes-Benz of West Covina - Service Center

Rotten dealership for a luxury brand They only serve people who is gonna bleed their wallet at their dealers. We went to return a 3 years leasing GLC, after confirming the Saturday visit They only serve people who is gonna bleed their wallet at their dealers. We went to return a 3 years leasing GLC, after confirming the Saturday visit for returned service only, Ronald who was the contact dealer, who doesn't have any coordinate skills, when he learned or finally realized that we have no intention to lease or buy another vehicle (which we told him clearly during the pre-arrival text), let us waiting for nothing but only excuses says returning a lease can only be done during M-F. What a xx right? And he has no intention to apology on his text that agreed us to come on Saturday for returning the lease, just argue that the rules had just changed. Other staffs there basic couldn't get the ball rolling, they only tried to bounce us in the air so we were like idiots wasting time for nothing can be efficiently done. Finally a dealer who know how to do a business, came to offer his help and it only took 5 mins to get the returning process done. Just this one visit we can confidently know that Mercedes-Benz of West Covina is a xxxxhole you want to avoid to deal with. More

Poor service Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked f Today 9/8/18, I went to West Covina service dept to check the tires. As lights came on. Service rep William Magana tended to my request. I asked for a car wash afterwards. William refused saying that it only comes with service. I believe if one visits the service dept for any reasons customers should be provided with service. This is my third unsatisfactory visit with this dealer's service dept. I will visit other service dept from now on. I'm very disappointed with this dealer's service dept. They should live up to their name. Service is worse than other non luxury car dealers. More

Penske Mercedes Benz Service Department See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and un See Miles Frank for a trusted service adviser for your vehicle. I don't trust many people with my vehicle but Miles is someone who I can trust and understands the quirks and attention to detail of auto enthusiasts like my self and others who have recommended him to me. I used to take my previous vehicle to him and continuing with my recently purchased vehicle. I have always had a great experience taking my vehicle for routine maintenance but my most recent visit was for another reason. I purchased a CPO vehicle from an out-of-town MB dealership in Oct 2017 and found out that the vehicle had irregular inner shoulder wear on the 2 front tires after only driving about 2,000 miles. Clearly the tires were irregularly worn at the time of purchase or the vehicle was sold with bad alignment as the ply cords were showing on one of the tires. I had a hard time getting the attention of the dealership that I purchased the vehicle from and once I did make contact, they were slow to help resolve the matter, which was a dangerous situation. After some frustration, I called upon Miles to explain the situation and he quickly went into action to resolve this issue. The selling dealer eventually agreed and followed through on paying for a pair of new tires and a realignment (work was completed at Penske) but Miles already had approval to resolve the matter at no cost to me even when they didn't sell the vehicle. Thank you Miles and Penske for continuing to treat me as a valued customer. More

Service is very poor, salesperson lies to customer. I bought car on Aug. The salesperson said schedule service is free for 10K miles. I made an appointment online and indicated schedule service is $0. B I bought car on Aug. The salesperson said schedule service is free for 10K miles. I made an appointment online and indicated schedule service is $0. But when I went to service center, The guy didn't say anything and asked me to wait in the lobby. I waited a long time, the lady told me the service is not free. Service is very poor,service fee is very high. Feel cheated. More

Peter Yee was amazing I took my car to Mercedes Benz of West Covina with no appointment Peter yee was able to help me out with my check engine light he got it diagnose with I took my car to Mercedes Benz of West Covina with no appointment Peter yee was able to help me out with my check engine light he got it diagnose within one hour since the repair was going to take longer he got me into a loaner vehicle and call me when the vehicle was ready More

I realize in this modern-day dealership services are usually followed up with electronic surveys; however, when service is truly exceptional, I believe it should be followed up with exceptional praise a usually followed up with electronic surveys; however, when service is truly exceptional, I believe it should be followed up with exceptional praise and recognition. I am so very pleased with Craig Tom as my service advisor. I had the great fortune of being aligned with him upon my first visit and subsequent visits to Mercedes Benz of West Covina. Craig takes the time to listen attentively to my needs and concerns each time I visit, and, better yet, even before I arrive. When we discussed the best way to contact one another, Craig told me he prefers e-mail since that enables him to respond more quickly and efficiently than a phone call. He has truly lived up to his promise of speedy response time, and that matters to me greatly as a customer. My service issues are always 100% completely resolved to my satisfaction. More

Chas at the parts dept., was exceptional. He took care of a problem to my complete satisfaction. Chas turned a negative into a positive experience. I've been going to Penske for ten years and have come to ex a problem to my complete satisfaction. Chas turned a negative into a positive experience. I've been going to Penske for ten years and have come to expect this great service. More

The service I had at Penske was horrendous! What's even worse is when I complained, no one even bother to respond to my inquiries. The advisor was irresponsible, did not give me any updates on my car servi worse is when I complained, no one even bother to respond to my inquiries. The advisor was irresponsible, did not give me any updates on my car service nor did he follow up with my requests to go over the steps to turn off the tire pressure light. The advisor left the office without letting me know the status of my car. When I got in to pick up my car after 5PM, no one even bothered to tell me where to pay for my car either. They just kept sending me to whomever they thought should be responsible for my presence! It was ridiculous! I would NEVER recommend anyone to this dealership! What bothers me even more is that I have a Lexus, and the service at Longo Lexus has always been marvelous! Same company, completely different service, what is wrong?! More

I live 5 mins from House of Imports in Buena Park yet I always drive 45 mins to Penske Mercedes for all our vehicle service needs. Why? Because my service advisor Jeremy Wang has been great for many years. always drive 45 mins to Penske Mercedes for all our vehicle service needs. Why? Because my service advisor Jeremy Wang has been great for many years. Responsive, curteous, candid, and most importantly, trustworthy. My family has 4 mercedes vehicles that he has serviced over the last 6 years. Not one complaint. If you don't have a service advisor you trust yet, I highly recommend Jeremy. More

do not bring your car here for service, UNACCOUNTED EXTRA MILEAGE ADDED TO THE CAR, damage to paint and scratches to the leather, damage to the rims!! you'll be sorry!! MILEAGE ADDED TO THE CAR, damage to paint and scratches to the leather, damage to the rims!! you'll be sorry!! More