Mercedes-Benz of West Covina - Service Center

They marked the car had a full tank of gas and I told him that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for that is not correct it was almost 3/4 gas. I took a picture of it when I left and return the car with the same gas amount. They charged me ~35 for gas. When I called they asked for proof. I sent it to a girl name Jessica and she never responded. I've called multiple times and no one picks up. I'm never going back to Audi West Covina now because of this crappy service from EXECRENTACAR More

Mercedes-Benz of West Covina is a VERY VERY bad company. We took our car to be repaired at Mercedes-Benz of West Covina because the computer engine light was on. Once this light was on, the vehicle immed We took our car to be repaired at Mercedes-Benz of West Covina because the computer engine light was on. Once this light was on, the vehicle immediately lost power when going uphill, and sometimes even rolled back. Mercedes-Benz of West Covina checked and said our Ignition Coil broken, and they replaced the Ignition Coil for us, and told us that the car was repaired finish and we could take it home. We paid $2949 for the change Ignition Coil, took the car from Mercedes-Benz of West Covina and drove home. After driving for ten minutes, the old problem of the car reappeared again. This time the problem seemed to be more serious. We almost stopped twice, forcing us to almost turn on the emergency lights. We went back to Mercedes-Benz of West Covina to discuss this old problem. Because the old problem still existed after replacing the Ignition Coil, that means it was not a problem with the Ignition Coil at all, and it also showed that our original Ignition Coil was not broken. After that, Mercedes-Benz of West Covina said they found a new problem, saying that the Voltage Coverter was broken and it would cost $1000 to replace it. We said that it was fine to replace the Voltage Coverter, and if it was broken, we had to replace it, but please put back our old Ignition Coil that we confirmed was not broken, and refund us $2949. At this time, Mercedes-Benz of West Covina insisted that "we dont put your old Ignition Coil back because it is too old." they refusal to refound us that $2949 Mercedes-Benz of West Covina is shameless. We were forced to buy the expensive parts that we dont need change, all this happen because of their misjudgment. We have to paid $2949 for our still work great part under their coercion. This is a shocking fraud. Mercedes-Benz of West Covina是一家非常恶劣的丑恶公司！ 我们把我们的S600拿去修理，因为车子的电脑引擎灯亮了，这个灯一亮，车辆上坡立即乏力，有时候还会在坡上倒退。这一次，车厂说是我们的Ignition Coil坏了需要更换，修理费$2929。我们交钱之后他们帮我们更换了这个零件之后，告诉我们车子修好了可以把车带回家了。 我们去Mercedes-Benz of West Covina取了车被说是修好了的车子往家里开，开了十分钟之后车子的老问题重新出现，这一次问题似乎更严重，两次都几乎停了下来，逼迫我们几乎要打紧急灯。 我们立即找回Mercedes-Benz of West Covina去谈这个问题，因为换了Ignition Coil之后老问题还在，说明根本不是Ignition Coild的问题，也说明我们原来的Ignition Coil没有坏。 在此之后，Mercedes-Benz of West Covina再度检查我们的车子之后说又找出了新问题，说其实是Voltage Coverter坏了，换一个要$1000，我们说换Voltage Coverter没问题，坏了就得换，但是请把我们证实了没有坏的Ignition Coil装回去，退回我们的$2949. 这时候，车厂坚持说“你们那个旧的Ignition Coil不会为你们装回去，因为它太旧了，钱也不会退给你们”。 这个车厂很无耻，我们原本没有问题的昂贵零件因为他们的错误判断而强迫我们必须买下，我们为我们没有坏的零件在他们的强迫下付了$2949，这是令人震惊的欺诈行为。 More

Awful help on a very critical and crucial component of mbz’ ability to perform customer service on behalf of Azusa. mbz’ ability to perform customer service on behalf of Azusa. More

This has to be the worst CPO MB purchase experience ever in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes in my life. First of all, the CPO inspection report doesn’t not match the actual car condition. Secondly they literally drilled a bunch of new holes to attach the bumper cover instead of using proper fasteners. As a result the Lowe part of the bumper fell off while driving which could’ve been a major accident. I am taking it to the local dealer to address the number of issues that could’ve been easily addressed during the CPO processs. More

Service, Team, timeliness, work, rental, car wash, tire check, the coffee bar and place all good check, the coffee bar and place all good More

Best service personnel ever experienced. Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches! Daniel is amazing and really enjoyed his services. Appreciate every moment. Thanks bunches! More

Great service, great customer service as always. Very helpful. Facility always clean customer service always welcoming Very helpful. Facility always clean customer service always welcoming More

Excellent and friendly customer service Matthew from head to toe. Done my car in better condition. Highly recommended. to toe. Done my car in better condition. Highly recommended. More

Personal and great customer service. Very attentive the moment I arrived. Thank you for your service. Very attentive the moment I arrived. Thank you for your service. More

Everything was outstanding, especially Raymond’s performance and support, the entire team went above and beyond! performance and support, the entire team went above and beyond! More