Mercedes-Benz of West Covina

The location is Conveniently located, and The personnel is very professional and attentive. I also was able to acquire a loaner pretty quickly. is very professional and attentive. I also was able to acquire a loaner pretty quickly. More

James was such a kind and helpful person. He was really friendly and easy to talk to. Whenever I didn't understand something, he took the time to explain it to me with pictures. He gave me a He was really friendly and easy to talk to. Whenever I didn't understand something, he took the time to explain it to me with pictures. He gave me a breakdown of the services needed and outlined the prices of each service as well. While my car was being serviced, he kept me updated by seeking me out in the waiting area every now and then. Before I left, he offered to have the car washed and walked me to the car to show me how to operate a part of the car I did not previously understand. Everyone I interacted with at the facility were also really nice and friendly. It was a really nice place to wait around at as well. The text message with the video of my car was extremely helpful and informative as well. I am beyond happy with the service I received at this location and would be happy to come back the next time I need services for my car. More

Went in for a recall inspection, my advisor James, was ready for me and explained the whole process to me. Service was quick. ready for me and explained the whole process to me. Service was quick. More

The staff is amazing but the dealership rental policy is very bad my car was in for 9 days do to not having the parts in stock but I had to return the rental car after the 5 day even though my car wasn’t re very bad my car was in for 9 days do to not having the parts in stock but I had to return the rental car after the 5 day even though my car wasn’t ready More

Matt my servixce advisor is always on top of my vehicle service needs. Im constantly refering friends and aquantinces whom own mercedes cars and suvs to Matt at mercedes of west covina. Thanks service needs. Im constantly refering friends and aquantinces whom own mercedes cars and suvs to Matt at mercedes of west covina. Thanks More

at less is a happy ending. I finally got my car back. all got fix. I finally got my car back. all got fix. More

Matthew provided exceptional customer service. Got me in and out and with a loaner in no time at all. Got me in and out and with a loaner in no time at all. More

Todd was extremely helpful in solving a couple issues I had. He was responsive and immediately handled my concerns. His professionalism gave me confidence in the all around dealership experience had. He was responsive and immediately handled my concerns. His professionalism gave me confidence in the all around dealership experience More

Emmanuel was very courteous, patient and attentive to my specific needs and treated me like a valued customer specific needs and treated me like a valued customer More

James was great however I had to wait too long for my car to be repaired to be repaired More