Mercedes-Benz of West Covina

Pete Dinoto is one of the main reasons I talked my daughter into buying another Mercedes Benz. The sales staff is great but the service center is where you always go after the initial sale. One of the daughter into buying another Mercedes Benz. The sales staff is great but the service center is where you always go after the initial sale. One of the most important aspects of owning a car is the ability of and the confidence I have in the service center. Pete is a top notch service writer. He makes sure that the problem is fixed the first time. He makes sure the vehicle is ready when promised and always treats me with courtesy and respect. He makes sure he keeps me informed as to the progress of the repair by calling or emailing me as soon as he knows what the techs have found to be a problem. He never sells me additional services or parts that I do not need but rather lets me decide if I want to add additional services when a part or service will be necessary in the near future. Bottom Line: When you buy a car... you almost never hear or see from the sales person again until you buy another car but your certainly take it in for service many times throughout your ownership... and having someone there you completely trust... is invaluable to me and my family. Thanks Pete! More

Pete Dinoto and his colleagues are professional, informative, and friendly. The dealership is organized, clean, hospitable, and provides a very comfortable atmosphere. Most importantly, they do qu informative, and friendly. The dealership is organized, clean, hospitable, and provides a very comfortable atmosphere. Most importantly, they do quality work in a timely manner. I have been getting my work done here for several years now, and have never been disappointed. More

Peter Yee is by far the best Service Consultant for Mercedes that I have ever encountered. I followed him over from the other dealer he used to work at, and I will follow him to next the dealer should Mercedes that I have ever encountered. I followed him over from the other dealer he used to work at, and I will follow him to next the dealer should he ever decide to leave Penske. Peter has been my Service Consultant since 2003. I commute over 43 miles one-way just to see Peter and have him repair my vehicle. He is the only Service Consultant I trust to repair my vehicle quickly, efficiently, and correctly the first-time around. Peter is extremely responsive with communications and very honest about costs. I used to enjoy getting my hands dirty and crawling under my cars to fix and maintain my cars, but now that I'm an attorney, it's quite difficult to explain to clients why my hands are covered in residual grease and oil; so that's where Peter comes in. I love talking shop and cars with Peter, he's extremely knowledgeable. He is also a wealth of knowledge when it comes to motorcycles, so all you super sport bike aficionados, this is the man to talk to. Peter is more than just my Service Consultant, I consider him my good friend. You rock, Peter! More

Jeremy Wang has always been great with meeting the needs of my service needs. Jeremy provides competitive pricing, friendly service, always prompt with returning my phone calls & does not try to sell any u of my service needs. Jeremy provides competitive pricing, friendly service, always prompt with returning my phone calls & does not try to sell any unnecessary service items. Me & my mom has been going to Jeremy for service for years & will continue to do so. More

Always had a great service experiences with Jeremy Lin, very prompt and helpful, main reason why I continue to buy Mercedes, highly highly recommend! The environment of the dealership is casual, you can ju very prompt and helpful, main reason why I continue to buy Mercedes, highly highly recommend! The environment of the dealership is casual, you can just go about your business, pressure free. Only if they can serve some snack items would be awesome. More

We followed Peter from an other dealership closer to where my wife and I live. We take the extra 22mi to Penske Mercedes Benz due to the great feeling we get from Peter! he always makes surwe we are com where my wife and I live. We take the extra 22mi to Penske Mercedes Benz due to the great feeling we get from Peter! he always makes surwe we are completely taken care of at every visit. Thanks Peter. More

Jeremy was very attentive to my concerns with my vehicle and informed just about every step of the service process. I have been coming here for service for 3 years now and never had a problem. Overall, my e and informed just about every step of the service process. I have been coming here for service for 3 years now and never had a problem. Overall, my experience is always pleasant and I know that I am in good hands. Penske Mercedes makes me feel welcome every time I bring in my car for service. More

I visited Penske Mercedes to have a price check on Mercedes GL450. Steven was referred to serve me by their general receptionist/manager. Steven gave a very appropriate introduction of the product Mercedes GL450. Steven was referred to serve me by their general receptionist/manager. Steven gave a very appropriate introduction of the product. He checked on the computer and found the car I want. He didn't put pressure on me, but convinced me to make the decision immediately. He diligently quoted the best price that I felt "value for money". He HONESTLY helped me to arranged my credit application (I am a US citizen, lived overseas more than 15 years with high income, but inactive credit history in US) and also introduced the other services/packages. Steven also offered other after-sales services, if needed. Steven patiently introduced all features and functions of the vehicle, when I picked up the car. I enjoyed Steven's excellent service. His attitude and the way in handling customer is superb. He made me feel that he is knowledgible, honest, reliable and as a person that I can trust. I will treat him like my personal friend; not just like a sales person and customer reltion. I will recommend Steven and Penske Mercedes to my friends if they are looking for cars. More

I have been patronizing this dealership for years now and am very pleased with their excellent service and the efficiency and friendliness of the staff, particularly Mr. Peter Yee, my Service Adviser who alw am very pleased with their excellent service and the efficiency and friendliness of the staff, particularly Mr. Peter Yee, my Service Adviser who always goes the extra mile to ensure the customers' satisfaction. More

great service. Service writer is very kind and patience. He found out that I had a nail on my right rear tire and offer to repair. At this location also has a very relax enviroment that could have a morning He found out that I had a nail on my right rear tire and offer to repair. At this location also has a very relax enviroment that could have a morning breakfast or afternoon tea time. Free donuts & coffee! More