Mercedes-Benz of West Chester

We have purchased a number of cars from this dealer, new and used. They are very fair on pricing, and this service and customer relations are exceptional. The store is, in my wife's opinion, the most comfor and used. They are very fair on pricing, and this service and customer relations are exceptional. The store is, in my wife's opinion, the most comfortable and inviting dealership she has seen. In my experience, I have never dealt with a dealer that goes to the length this one will to resolve a problem. More

My name is Robert L. Muratore and i recently went to mercedes-benz of west chester and was greeted by faz who turned out to be my salesperson. His knowledge and friendliness was a truly welcomed feeling mercedes-benz of west chester and was greeted by faz who turned out to be my salesperson. His knowledge and friendliness was a truly welcomed feeling. Faz spent as much time as was needed to answer any of my questions and was very helpful in making sure my expierance was one that i would never forget. It was the best transaction i ever had at a dealership. Faz spent alot of time at the time of delievery of my car to make sure i knew had all of the new features operated. I was extremely happy and pleased with all of the aspects of going into a dealership and purchasing a new car. Great job ! Robert L. Muratore More

Working with Jennifer Silva was a delight - she is knowledgeable, thorough, excellent with response time and follow-through...Leasing my Smart was easier than choosing a new lipstick...I love the car, knowledgeable, thorough, excellent with response time and follow-through...Leasing my Smart was easier than choosing a new lipstick...I love the car, love knowing that the dealer will take care of the maintenance and provide me with a loaner...they made me feel important and valued as a customer and that matters to me. I would highly recommend the dealership and this particular brand of car to my friends, family and co-workers. More

I came to purchase a new C-Class and was upside-down in the current car financing situation that I was in. Faz took great care of me from start to finish making sure that I stayed in budget and corrected the current car financing situation that I was in. Faz took great care of me from start to finish making sure that I stayed in budget and corrected my financial situation to a positive one. I received everything that I had asked for in a car and kept the pricing as I had asked. Additionally, he was friendly, courteous, and made sure my experience there was as comfortable and professional as possible. I plan on purchasing future cars at this dealership with Faz because of his professionalism and bring my car there for service because of the friendly atmosphere that each employee in the service department has exemplified. They address all concerns from start to finish. Overall, this was by far the best car-buying experience I have had, which this is the 6th car I have purchased. More

I recently purchased my third MB and Jennifer provided me with exceptional support. She is extremely knowledgeable about the cars and very realistic about availability and price range. I would love to walk i with exceptional support. She is extremely knowledgeable about the cars and very realistic about availability and price range. I would love to walk into the showroom and have a car made to order with no consideration of price or delivery time, however, I walked in with a definite budget and a few weeks left on my current lease. She worked so hard to find me everything on my wish list and ultimately helped me narrow down my wish list. She found the best available vehicle and offered it to me at a price within my budget. I appreciated that the dealership rewards loyal customers (in sales and in service) and I did not have to "price shop" at other dealers. I'm very happy to be approaching 10 years as a loyal Mercedes Benz of West Chester customer. It is not the dealer closest to my home, but I believe that it is the BEST in the area. They go above and beyond for me in every way! I absolutely LOVE my new vehicle. More

I recently purchased my 2012 Mercedes from this dealership. I could not be any happier with the way I was treated. The sales staff is knowledgeable about the detail of the vehicles and found me t dealership. I could not be any happier with the way I was treated. The sales staff is knowledgeable about the detail of the vehicles and found me the right car for my budget. I have owned many other brands. This has been the most pleasant buying experience I could have asked for. I will be in at 48,000 miles for my next one! More

This dealership just does not seem to want to sell cars! They are so disinterested in making a sale that it is unbelievable. I was debating between repair of mine versus buying new. Had there been even a li They are so disinterested in making a sale that it is unbelievable. I was debating between repair of mine versus buying new. Had there been even a little bit of interest in selling me a car, I could have easily been swayed into buying a 2012 C300 instead of repairing mine. However, I was told by sales person that they don't have the exact car i want on the lot right now anyhow so not much point discussing price. He did give me a ballpark idea of what they would give me on a trade. But basically said wait for more cars to come in or come back in spring. Its a shame because i really loved the loaner they gave me and would have liked tomhave done business. Now mine has been repaired to the tune of $1200 and I will look at Audi and BMW instead. More

John was very accomodating. When I gave him a hard time because I was confused about a part of the bill he didn’t get angry or defensive which is what I usually find at some places but, he patiently explai because I was confused about a part of the bill he didn’t get angry or defensive which is what I usually find at some places but, he patiently explained everything to me until I was satisfied. Very good job. I highly recommend him. More

Great service and professionalism for the first phone call I made to the time of the delivery of my Certified Pre Owned C300 4matic. Faz is is my salesperson name and he is remerkable!!! The purchase of call I made to the time of the delivery of my Certified Pre Owned C300 4matic. Faz is is my salesperson name and he is remerkable!!! The purchase of my vehicle was processed within two hours, every person I spoke with was very curteous and professional and made me feel very welcome to the dealership. After my purchase was completed the dealership was closed and the service department was closed so I thought that I could not get a loaner until my vehicle was ready for delivery however I was taken back when Faz pulled a vehicle around in front of the dealership and said her is your loaner. I was very pleased with my experince at Westchester Merceds Benz Dealership. Faz keep up the excellent work ethic! I love my vehicle! Thanks for everything. More

This is truly the worst I have ever been treated at a dealership. These people are liars and frankly really stupid. It is hard to imagine how they stay in business. I could go but I story is simply too l dealership. These people are liars and frankly really stupid. It is hard to imagine how they stay in business. I could go but I story is simply too long and really would be a true waste of my time. There is no way anyone should trust the service group. The entire shop is incompetent to say the least. More