Mercedes-Benz of West Chester

Ed is the best. He helped me purchase my first ever car, and was so kind through the whole process. Even though it was a used vehicle, Ed went above and beyond to en He helped me purchase my first ever car, and was so kind through the whole process. Even though it was a used vehicle, Ed went above and beyond to ensure any concerns were addressed, and provided an incredibly high level of service. And the car has been running perfectly since I purchased it one year ago. Highly recommend. Thank you again! More

Christian Martinez went above and beyond what I expected. I have dealt with many salespeople over the years and Christian stands at the top of the list. When our preowned MB was not 100% ready when we went t I have dealt with many salespeople over the years and Christian stands at the top of the list. When our preowned MB was not 100% ready when we went to pick it up due to an unexpected repair (no fault of his) he even offered to take the time from his busy schedule and deliver it to our home which is about an hour from the dealership. He arrived exactly when he said he would. We are extremely pleased and highly recommend Christian. He is an asset to the company. More

The best experience I have ever had. Christian is the best. Strongly advise going to him. Never felt pressured with my decisions and he helped all the way through. the best sales person Christian is the best. Strongly advise going to him. Never felt pressured with my decisions and he helped all the way through. the best sales person at West Chester Location. Thank you! More

Huge thanks to Ed for making this hands down the best car buying experience! The attention to detail and the ease of the entire process were top-notch from start to finish! buying experience! The attention to detail and the ease of the entire process were top-notch from start to finish! More

Christian was very precise and professional. He answered politely to all my questions I asked. He answered politely to all my questions I asked. More

Christian was attentive and quick. Knowledge and delivered excellent customer service. When looking for a car again, I will definitely reach out Knowledge and delivered excellent customer service. When looking for a car again, I will definitely reach out More

Edward and his team made the process of trading in and buying a new car so quick and seamless. I can’t recommend working with him enough! We’re so grateful for Edward through the entire process. buying a new car so quick and seamless. I can’t recommend working with him enough! We’re so grateful for Edward through the entire process. More

I was extremely impressed with the way Christian managed our transaction. As a retired professional project manager with a career running large complex projects, I can uniquely appreciate it when a deal run our transaction. As a retired professional project manager with a career running large complex projects, I can uniquely appreciate it when a deal runs smoothly. Christian gave our purchase of a used auto the same care and attention I would’ve expected to receive from a much larger sale. It speaks highly of both his and the dealerships attention to detail, ethical treatment of its customers, and commitment to a fair deal. Thanks again from a very happy customer. More

I highly recommend purchasing your next vehicle at Mercedes Benz of West Chester. Ed has exceeded all my expectations during the purchase of my new vehicle. He covered every detail of the purchase pro Mercedes Benz of West Chester. Ed has exceeded all my expectations during the purchase of my new vehicle. He covered every detail of the purchase process and answered all questions and concerns. I was able to drive my vehicle off the lot in the less than two hours. More

Honestly, I’m not sure where to start. I had a previous (horrible) experience at another dealership in the area, and, honestly, I lost faith in good customer service in this area. My exp I had a previous (horrible) experience at another dealership in the area, and, honestly, I lost faith in good customer service in this area. My experience with Mohsen, Ed, and Mercedes Benz of West Chester was beyond good; it was, frankly, exceptional. Ed went above and beyond to make sure my process went smoothly (even amidst issues with my external bank), he made sure I was comfortable and felt supported, and also showed every known function and feature of my new car. In addition, Mohsen originally supported me during the car-buying process. He was incredibly friendly, generous, helpful, honest, caring, and overall amazing. I’m not the easiest customer to work with (as I can get a bit indecisive), but he was patient and worked with me from the time of my total loss to this new purchase. I’m blown away by this experience (in the best way imaginable). This is the customer service experience I wish for everyone. I could type so much more, but I’ll end by saying my faith in great business in this area has been restored and exceeded. I am indebted with gratitude for this entire experience. 10/10 More