Mercedes-Benz of Wesley Chapel - Service Center

Had a service appointment on 05/12/23 with Matthew which is a great advisor. The fact I slipped and fell in the facility don’t sit right with me. When I begin to sit in the chair at Matthew desk to discuss is a great advisor. The fact I slipped and fell in the facility don’t sit right with me. When I begin to sit in the chair at Matthew desk to discuss what services I’ll be receiving I fell back do the “new chairs” with wheels on them. The floors they have don’t require rolling chairs. I feel like I should’ve been offered a discounted service or even the $100 gas card they’re offering More

From the time i got to my appointment,Austin was owesome to keep me updated on what is coming on next,great guy. to keep me updated on what is coming on next,great guy. More

Another day of awesome by Bryan Fernandez at Wesley Chapel Mercedes. He and the team are awesome! Chapel Mercedes. He and the team are awesome! More

Austin was great in communication with us on trying to get our A/C fixed. The online appointment time scheduling is great. Thanks get our A/C fixed. The online appointment time scheduling is great. Thanks More

Darrell in the service department was very helpful. Went over exactly what needed to be done for my service appointment. Went over exactly what needed to be done for my service appointment. More

I've been getting my Benz serviced at this dealership for approximately 4 yrs now, my service advisor, Susan is the absolute best. Susan is always professional, knowledgable + quick to help out with any issu approximately 4 yrs now, my service advisor, Susan is the absolute best. Susan is always professional, knowledgable + quick to help out with any issues I have. More

This dealership has been my place of service for several years, after being recommended by a friend. Always gave excelent reviews until yesterday. I personally ordered a switch, since it was not in stock, years, after being recommended by a friend. Always gave excelent reviews until yesterday. I personally ordered a switch, since it was not in stock, and on Monday I was informed it was in and made a service appt..on 5-4 at my appoitmment I meet with a serice advisor to review service and cost. I was informed after he called the parts dept the part was $60. and I stated I ordered the part and was advised it cost $32. He called the parts dept. back and the price was reduced. If it had not I would have walked,even though I drove over an hour for the service and I stated that was disappoiting!! I had faith in this dealership until yesterday and this is what gives dealerships bad names. This was disappoitning to right down deceptive. I received the retail price from the parts dept so there should have been any problem. If I had not ordered the part and knew the cost I would have paid DOUBLE the cost. So now it makes me very suspicious and worse do I change?? More

Smooth transaction, friendly staff, enjoyable and stress -free experience waiting while my car get service. -free experience waiting while my car get service. More

Pricing for regular maintenance service for vehicle still under warranty is very pricey compared to other luxury brands. under warranty is very pricey compared to other luxury brands. More

Always a good experience, everyone is kind and helpful. I will remain a repeat customer. I will remain a repeat customer. More