Mercedes-Benz of Wesley Chapel - Service Center

This was the only dealership in the Tampa metro area that actually called me back and talked with me over the phone about my concerns. After scheduling an appointment to bring my car in for B service, Mike actually called me back and talked with me over the phone about my concerns. After scheduling an appointment to bring my car in for B service, Mike was very helpful, took the time to break down what was included in the service, communicated with me the entire time I was waiting at the dealership about the status of my vehicle and even set up a shuttle to take me over to the shops for lunch. This will be my go-to dealership for service moving forward. Very friendly, clean, professional environment. Everyone who I spoke with was very friendly and made me feel comfortable and confident my vehicle was in good hands. More

Went for service. ..repair. They gave me a thorough breakdown of diagnosis and cost to repair. ..repair. They gave me a thorough breakdown of diagnosis and cost to repair. More

Service was scheduled, reminders sent, loaner provided and all staff, particularly Susan Cordosa were courteous and helpful. and all staff, particularly Susan Cordosa were courteous and helpful. More

After experiencing poor customer service at Mercedes Tampa, I decided to go to Mercedes Wesley Chapel get my vehicle serviced. The difference is night and day! Wesley Chapel has fantastic customer servi Tampa, I decided to go to Mercedes Wesley Chapel get my vehicle serviced. The difference is night and day! Wesley Chapel has fantastic customer service and I couldn’t have asked for a better service advisor (Darryl). They got me in and out the door quickly and were attentive to my vehicle concerns. More

I showed up there with no appointment with a flat tire. I was told it is going to take several hours but there were faster than I expected. And I was satisfied with their service I was told it is going to take several hours but there were faster than I expected. And I was satisfied with their service More

Service manager (Mathew S) is excellent. He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him includ He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him including another female associate who make sure I was being helped (I don't know her name. I think she is from Brazil or Venezuela). More

VERY FRIENDLY, CLEAN AND PROFESSIONAL ENVIRONMENT. STAFF WAS VERY HELPFUL. SERVICE MANAGER VERY HELPFUL ALSO. STAFF WAS VERY HELPFUL. SERVICE MANAGER VERY HELPFUL ALSO. More

I had an unexpected repair come up on a Saturday morning, and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able to secure an appointment that morning. Once I arrived, I was treated exceptional, and my issue was resolved shortly after. I will continue to take my car to Austin, and the folks at MB of Wesley Chapel. More

Service advisor explained all services needed and was very professional. Service was done on time. very professional. Service was done on time. More

Very kind and impressionable staff! Felt very cared for, looking forward to our next service visit! Felt very cared for, looking forward to our next service visit! More