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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
285 Reviews

285 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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August 04, 2023

Service was scheduled, reminders sent, loaner provided and all staff, particularly Susan Cordosa were courteous and helpful. More

by Donstarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan Cordosa
Aug 08, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Donstarn, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 04, 2023

After experiencing poor customer service at Mercedes Tampa, I decided to go to Mercedes Wesley Chapel get my vehicle serviced. The difference is night and day! Wesley Chapel has fantastic customer servi More

by kimsweat30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darryl
Aug 08, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Wesley Chapel! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 02, 2023

I showed up there with no appointment with a flat tire. I was told it is going to take several hours but there were faster than I expected. And I was satisfied with their service More

by Sammy G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sammy G
Aug 06, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, we really appreciate your feedback! Thank you, and have a fantastic day!

August 01, 2023

Service manager (Mathew S) is excellent. He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him includ More

by ZGanp5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager Mathew S
Aug 07, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any further questions, please give us a call. We're always happy to help!

July 31, 2023

VERY FRIENDLY, CLEAN AND PROFESSIONAL ENVIRONMENT. STAFF WAS VERY HELPFUL. SERVICE MANAGER VERY HELPFUL ALSO. More

by marilynbrewton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AUSTIN ALBRITTON
Aug 03, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 31, 2023

I had an unexpected repair come up on a Saturday morning, and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able More

by bucsfan2023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Aug 03, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 28, 2023

Service advisor explained all services needed and was very professional. Service was done on time. More

by robert1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.

July 26, 2023

Very happy with the service appointment. Everything was explained and our service advisor,Lindsey, was excellent as usual. I highly recommend this dealership and service dept. More

by cecshe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lindsay
Jul 29, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of Mercedes-Benz of Wesley Chapel and we hope to be of service again in the future.

July 26, 2023

Very kind and impressionable staff! Felt very cared for, looking forward to our next service visit! More

by Doraline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan and Stephanie .
Jul 29, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

July 25, 2023

I went to the dealer for a multipoint inspection,and it took them 10 hr to check 4 tires and replace 2 of them,and still didn’t fix them.The service manager has to come out of his office to be able to get More

by Ilir Shkurti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service representative
Jul 25, 2023 -

Ilir Shkurti responded

I went to the dealer for a multipoint inspection,and it took them 10 hr to check 4 tires and replace 2 of them,and still didn’t fix them.The service manager has to come out of his office to be able to get my car fix and leave after a 10 hours of waiting. Terrible work professionalism and time management.

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