Mercedes-Benz of Wesley Chapel - Service Center
Wesley Chapel, FL
285 Reviews of Mercedes-Benz of Wesley Chapel - Service Center
After experiencing poor customer service at Mercedes Tampa, I decided to go to Mercedes Wesley Chapel get my vehicle serviced. The difference is night and day! Wesley Chapel has fantastic customer servi Tampa, I decided to go to Mercedes Wesley Chapel get my vehicle serviced. The difference is night and day! Wesley Chapel has fantastic customer service and I couldn’t have asked for a better service advisor (Darryl). They got me in and out the door quickly and were attentive to my vehicle concerns. More
I showed up there with no appointment with a flat tire. I was told it is going to take several hours but there were faster than I expected. And I was satisfied with their service I was told it is going to take several hours but there were faster than I expected. And I was satisfied with their service More
Service manager (Mathew S) is excellent. He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him includ He makes sure I tell him all my concerns about the vehicle. He makes sure everything is address before leaving. I really like working with him including another female associate who make sure I was being helped (I don't know her name. I think she is from Brazil or Venezuela). More
I had an unexpected repair come up on a Saturday morning, and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able and was scheduled to travel out of town later that day. I called the service department of MB of Wesley Chapel, and Austin (service advisor) was able to secure an appointment that morning. Once I arrived, I was treated exceptional, and my issue was resolved shortly after. I will continue to take my car to Austin, and the folks at MB of Wesley Chapel. More
Very happy with the service appointment. Everything was explained and our service advisor,Lindsey, was excellent as usual. I highly recommend this dealership and service dept. Everything was explained and our service advisor,Lindsey, was excellent as usual. I highly recommend this dealership and service dept. More
I went to the dealer for a multipoint inspection,and it took them 10 hr to check 4 tires and replace 2 of them,and still didn’t fix them.The service manager has to come out of his office to be able to get took them 10 hr to check 4 tires and replace 2 of them,and still didn’t fix them.The service manager has to come out of his office to be able to get my car fix and leave after a 10 hours of waiting. Terrible work professionalism and time management. More