Mercedes-Benz of Wesley Chapel - Service Center

Always trying to sell me a new car when I come in. Then I call back, hours later, they forgot they had my car! Rushed thru my service and now my engine light is on….service was incredibly bad. Then I call back, hours later, they forgot they had my car! Rushed thru my service and now my engine light is on….service was incredibly bad. More

I have only had the opportunity to experience the service department. My experience has been spectacular. Each person has gone out of their way to make sure that my car was given excellent workmanship. Each department. My experience has been spectacular. Each person has gone out of their way to make sure that my car was given excellent workmanship. Each time I rode my car out , it rode like it was brand new. Thank you so much everyone for all you attention and great professional work. More

Service department was awesome. Have been having my car serviced at Mercedes of Tampa Bay for several years. I felt that Tampa’s service department has been going down hill for qu Have been having my car serviced at Mercedes of Tampa Bay for several years. I felt that Tampa’s service department has been going down hill for quite some time. Decided to make the drive to Wesley Chapel… It was worth the drive … very courteous and efficient and responsive to my concerns . More

Brianna my Service Advisor was very pleasant and knowledgeable. Dealership is top rated they really care about you as a customer. knowledgeable. Dealership is top rated they really care about you as a customer. More

Matt in the service department took great care of us. Had our Sprinter taken care of and back on the road in a timely manner and kept in communication with us the entire way. Had our Sprinter taken care of and back on the road in a timely manner and kept in communication with us the entire way. More

Lindsey my service advisor whom I believe is the face of Mercedes-Benz is the symbol of courtesy and professionalism. Mercedes-Benz is the symbol of courtesy and professionalism. More

The Service Manager is pleasant and professional, and the waiting area is always very clean. waiting area is always very clean. More

I had a flat tire and needed it fixed before a doctor appointment that afternoon. They were able to squeeze me in and ensure we made it out on time. Thank you Darrell for making it happen! appointment that afternoon. They were able to squeeze me in and ensure we made it out on time. Thank you Darrell for making it happen! More

This was the only dealership in the Tampa metro area that actually called me back and talked with me over the phone about my concerns. After scheduling an appointment to bring my car in for B service, Mike actually called me back and talked with me over the phone about my concerns. After scheduling an appointment to bring my car in for B service, Mike was very helpful, took the time to break down what was included in the service, communicated with me the entire time I was waiting at the dealership about the status of my vehicle and even set up a shuttle to take me over to the shops for lunch. This will be my go-to dealership for service moving forward. Very friendly, clean, professional environment. Everyone who I spoke with was very friendly and made me feel comfortable and confident my vehicle was in good hands. More

Went for service. ..repair. They gave me a thorough breakdown of diagnosis and cost to repair. ..repair. They gave me a thorough breakdown of diagnosis and cost to repair. More