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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
285 Reviews

285 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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October 16, 2023

I have 2 AMGs under warranty. I won't bring them here because their service pricing is completely out of line. They charge at least twice what the same service costs at other Merc More

by JD
Recommend Dealer
No
Employees Worked With
Susan
Oct 19, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing to provide more feedback, please reach out to us at (813) 200-7788 so we can assist you further.

October 14, 2023

My first time visiting theMercedes Benz Wesley Chapel dealership since moving to Florida from New Jersey a few months ago I was very impressed with everyone I came into contact with on the day. I had a More

by ANNETTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Schronce, Vinnie Antonello, Daniel Blackledge
Oct 16, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Annette, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value. We hope you'll consider us again in the future!

October 07, 2023

Respectful, knowledgeable and customer friendly team at Mercedes Benz Wesley Chapel. Darrell sets the tone! His positive and respectful attitude towards his customers is why I was referred to MBWC and tha More

by Clara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Williams
Oct 09, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Clara, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 06, 2023

Darrell Williams treats customers with respect and works diligently to get your car serviced as expeditiously as possible and provides updates throughout the process. More

by darrell_alderman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Williams
Oct 09, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 02, 2023

Absolutely the worst dealership I've ever had the displeasure of dealing with. We received a call from Mercedez Benz stating our Freightliner Sprinter van needed an emission modification. Mercedez More

by ghunt4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darrel
Oct 04, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (813) 200-7788 to discuss what we can do to help.

September 29, 2023

Always glad to have Mike take care of my car. He is extremely attentive as he isolates the actual issue. More

by asulaiman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nankovitchm
Oct 02, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. If you ever need help, just give us a call. Happy motoring!

September 27, 2023

You get a million texts and no one ever calls back. Service associates are rude. The porters are awesome though. More

by Rainbowdash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The porter was great
Sep 28, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.

September 11, 2023

Went in at 9 am for a planned change in the rear tires based on last recommendation from the dealer. Was offered changing all 4 tires since there was a 3 for 4 special which I agreed . Texted the advisor More

by r_baz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't recall
Sep 15, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for leaving this detailed feedback about your experience with our dealership. Please call our General Manager at (813) 200-7788 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

September 08, 2023

The dealership is always clean and orderly as expected from a Mercedes dealership. The porters are always prompt and the service department goes above to assist. Susan, my rep in the service department is More

by sgmjdubb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Susan
Sep 12, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. If you have any further questions, please don't hesitate to reach out!

September 08, 2023

Service department and Advisor were awesome. Have been visiting Mercedes of Wesley Chapel for the last 10 years.. More

by patricia.mercedes.rivero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Nankovitch
Sep 12, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!