Mercedes-Benz of Wesley Chapel - Service Center

I am very pleased with the excellent service that Matthew Schroeder and Michelle Jones provided in resolving a very difficult problem with my C300 brakes. I feel they both went above and beyond in their cust Schroeder and Michelle Jones provided in resolving a very difficult problem with my C300 brakes. I feel they both went above and beyond in their customer service commitment. Mercedes Benz should be proud to have them as part of their staff. More

After rating of 5 stars - no further comments. However, the only negative experience was at the time of purchase. Actual car milage was 5000 more than advertised. Then had to negotiate further However, the only negative experience was at the time of purchase. Actual car milage was 5000 more than advertised. Then had to negotiate further which was a hassle. More

I absolutely love the team of service agents that I get to work with at Mercedes Benz. They care about you and your car but also your family and life. Thomas Allen in particular is an outstanding agent and to work with at Mercedes Benz. They care about you and your car but also your family and life. Thomas Allen in particular is an outstanding agent and has always maintained a relationship with me as a client. I appreciate being remembered and being treated with sincere professionalism. More

This dealership at Wesley Chapel and the members treated us great. We felt at ease with them and they handled our problem greatly. Thank you Robert B us great. We felt at ease with them and they handled our problem greatly. Thank you Robert B More

They kept pushing my service until I am out of warranty . then I had to pay for the service. I went somewhere else. I am so upset then I had to pay for the service. I went somewhere else. I am so upset More

I made appt. for my service. I had to wait several weeks for the appt. in order to have a loaner car available. I got a voicemail the day before telling me no l for my service. I had to wait several weeks for the appt. in order to have a loaner car available. I got a voicemail the day before telling me no loaner was available, and did I want to reschedule. When I called, the service dept. was able to reassure me I would have the loaner, which worked out fine. The loaner is important to me. Thomas was my service writer, and he was easy to work with and professional. My service was taken care of timely, and Thomas communicated with me timely as well. More

Had warranty work performed. Was kept informed every step of the way by my service advisor, Matt Shronce. Additional service issues were suggested but no hard sell. Wesley Chapel Was kept informed every step of the way by my service advisor, Matt Shronce. Additional service issues were suggested but no hard sell. Wesley Chapel Mercedes is a professional organization who cares about their clients. More

First time servicing our GL since relocating from TN. Alem Vazquez, our Service Advisor, was very professional and helpful. He even provided updates on his day off. Very impressive. Although I cannot Alem Vazquez, our Service Advisor, was very professional and helpful. He even provided updates on his day off. Very impressive. Although I cannot remember her name, the woman who helped me with the loaner and check out process was extremely nice as well. More

The customer service is good but the wait time was too long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the long & they don’t have a food place. I was there for 4 hours with nothing to eat. Also, I went there for my anual service & they didn’t even put the fluids for my wipers, it was completely empty, More

Susan was my Rep. She was very honest forthright, giving me a realistic time frame for my E 350 repairs. She rocks! me a realistic time frame for my E 350 repairs. She rocks! More