Mercedes-Benz of Wesley Chapel - Service Center

Excellent and very efficient service as well as customer care. The rental service was great! care. The rental service was great! More

They were very prompt calling me the next morning after my tow. Quickly took care of my baby! my tow. Quickly took care of my baby! More

My beautiful 1999 SL500 failed to start after dinner on a Thursday night and was towed to the dealership. I called the next morning to brief them on the issues, and to advise them that I was a stranded trav Thursday night and was towed to the dealership. I called the next morning to brief them on the issues, and to advise them that I was a stranded traveler in a local hotel in need of a quick diagnosis. The dealership was too busy to find a way to accommodate my emergency request for priority, and didn't even look at my car until the following Tuesday. During this timeframe, my advisor (Thomas) was very difficult to reach. Over the course of the five days that they had my car, I was only able to speak with him once, despite leaving numerous messages on his answering machine. He texted me but twice during the interim prior to the car being ready, and then texted me twice again when it was ready for pick-up. I was never given an estimate to approve any repairs. The car problem wasn't even diagnosed until Tuesday. I knew what the "crank sensor" cost, and asked how much the hourly labor rate was? A different CSA (couldn't reach Thomas) told me that it was $209. Turns out that $209 is for a one-hour job. If the job takes two hours, the rate jumps to $248 per hour. Bottom line...No customer prioritization, very little CSA communication, and a job that I could have gotten done locally at a private shop run by a certified Mercedes "Master Mechanic" for under $400 cost me $805 at Wesley Chapel. Although the car was correctly repaired, I found vehicle parts in my trunk (battery cover) that had not been replaced by the service personnel. I won't be returning. More

It was my first time servicing my vehicle at Mercedes-Benz of WC and the experience was absolutely great. Great customer service, nice waiting area and my car was serviced in timely manner. Than Mercedes-Benz of WC and the experience was absolutely great. Great customer service, nice waiting area and my car was serviced in timely manner. Thank you and see you again! More

Service Dept was excellent. Fast, courteous and efficient. Loved meeting Thomas and so glad he will be my service rep in the future Fast, courteous and efficient. Loved meeting Thomas and so glad he will be my service rep in the future More

Always have excellent service and Matthew was great! Never feel you are getting cheated just treated! Never feel you are getting cheated just treated! More

Clean facility. Friendly people. Prompt. They keep promises and make you feel special and that my business is important to them. Friendly people. Prompt. They keep promises and make you feel special and that my business is important to them. More

I would give zero stars if I could. Do not bring your car here. Take it to the Mercedes Benz of Tampa. The person who did NOT help with my car was Matthew Shronce. I brought my car in t Do not bring your car here. Take it to the Mercedes Benz of Tampa. The person who did NOT help with my car was Matthew Shronce. I brought my car in to get my speakers fixed. He assured me he would take a look at all speakers and get it fixed. Not only was he not able to get the fix covered by my extended warranty and charged my 1400 dollars, but when I got my car back, my speakers still sounded blown out. I immediately went back to Matthew not 5 minutes after leaving the dealership and he tells me, I’m simply playing my music too loud and I should taper the volume. The nerve after I just paid 1400 to get nothing fixed. So then I take it to Mercedes of Tampa, they find that my speakers ARE blown out and they fix it along with another handful of problems wesley chapel did not find when keeping my car OVERNIGHT when they said it would take 2 hours max. And to boot, the dealership of tampa was able to get everything covered by my warranty. I will be disputing my charge. I was extremely unsatisfied and disappointed and outraged with my time with Mercedes Benz of Wesley Chapel, and Matthew Schronce. I would not like to be contacted again by him. More

Always do a great job! Alem is new to the dealership in the past several months, looks like he is fitting in quite well. Nice young man. Alem is new to the dealership in the past several months, looks like he is fitting in quite well. Nice young man. More