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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
286 Reviews

286 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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June 23, 2022

Friendly environment, employees helpful and accommodating. No delay and able to meet up with pick up time. More

by Johnjohn33611
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Employees appointed to
Jun 27, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

June 21, 2022

This is, by far, the absolute worst service department I have ever had the displeasure of having to deal with. More

by Amanda623
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
ALL OF THEM
Jun 23, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Please call our General Manager at (813) 200-7788 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

June 03, 2022

Susan Cardoso is top notch! She managed to get me in and out in a timely fashion even though the scheduler made an error. She’s the best. More

by MARIA7770
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Cardoso
Jun 05, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 03, 2022

Our Mercedes was brought in for brakes. Had a good service experience and Allen is great to work with. Will be back again. More

by Davegentile1207
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen V.
Jun 05, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

June 02, 2022

Although I was surprised that my car was taken to Wesley Chapel rather than the Tampa dealership, the distance from Riverview happens to be somewhat similar. I must say that the staff at MB Wesley Chapel i More

by onslay19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan
Jun 03, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

June 02, 2022

Great service, again. Prepared my vehicle for a long trip. I appreciate the fine work and that they are always honest with me. More

by Shaloskyc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan Fernandez
Jun 03, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

June 01, 2022

Very friendly and experienced staff. They always welcome with small and always help with your questions or concern. I love this dealer site. More

by Hiten patel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrel Williams
Jun 04, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi Hiten, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

May 26, 2022

The service is always great, however I came in requesting service A2 per the message the car gave me, and what my invoice shows is Service B (much more expensive). I don't understand why but I didn't see it More

by Karenfleck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darrell Wiliams
May 28, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (813) 200-7788. We hope to hear from you.

May 28, 2022 -

Karenfleck responded

will do.

May 26, 2022

The drive from my house to the Dealership was a long one but absolutely worth it. Even though I got there at almost closing time, they still managed to service my car. Great service!!! More

by malcanthe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 29, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

May 19, 2022

Excellent service, clean and cozzy. The personnel was very respectful and professional. Also, the service was done in the time proposed More

by Jair Barcelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Suzanne
May 20, 2022 -

Mercedes-Benz of Wesley Chapel responded

Hi Jair, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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