Mercedes-Benz of Wesley Chapel - Service Center

Passing through. Car trouble. Service wants to set an appointment, loaners are 2 Weeks out. I ask to speak with service manager and am put on hold … after 12 min of Car trouble. Service wants to set an appointment, loaners are 2 Weeks out. I ask to speak with service manager and am put on hold … after 12 min of silence I call again on line 2 and am unable to get through.instantly disconnected. I call and ask for the GM and he is useless… Doesn’t care I’m being treated like I’m bothering them with car trouble and suggests I deal with service. I inquired about trip interruption and all of a sudden I’m Speaking foreign tongue. xxx has happened to Mercedes Benz. They have absolutely fallen to the bottom of the barrel and my 19th Mercedes is my last. “Your call is important to us” xxxxxxxx More

I was there for a recall. Unfortunately I was sitting in the guest room no body paid attention to me until I ask for help where two new clients were served who came after me. Unfortunately I was sitting in the guest room no body paid attention to me until I ask for help where two new clients were served who came after me. My appointment was at 8:20 am and I got served 30 minutes later. More

When I signed up for my latest Mercedes lease (2nd car) I had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I ha had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I had caused by a nail I was able to make it to MB of Tampa where it was replaced with no additional. This time I had another bolt in my tire where air was being lost so I brought to Mercedes Benz of Wesley Chapel. I was told that an insurance company needed to review to pay ???? so I was instructed to pay now and then will be notified of decision??? First I should not have paid again. WHY AM I PAYING EACH MONTH FOR TIRE INSURANCE THEN! If I am not reimbursed the money I will then try to have Mercedes update my monthly payments by taking out ~tire insurance (being taken advantage of!) immediately. The cashier at Wesley Chapel MB when I gave her my credit card asked why am I paying and that I am covered until 2024. Something is wrong! ****This type of challenge from Mercedes gives me more then a feeling of mistrust and has changed my thought of a AMG Sl 63 (around the corner) as my next car. More

The whole experience was very easy and positive…I booked my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my car was timely and my car is not due again for another year for service. Simple. More

Matt the service manager is knowledgeable and works to satisfy my auto needs. Great asset to the company satisfy my auto needs. Great asset to the company More

Friendly service in a comfortable atmosphere, they got right to it and completed my vehicle service in under a few hours. Will definitely go back! right to it and completed my vehicle service in under a few hours. Will definitely go back! More

Purchased a used Mercedes, a couple of weeks back. During that time period a few question came up. Called my Sales Associate Claude Gourzong. We made an appointment where he worked with me directly t During that time period a few question came up. Called my Sales Associate Claude Gourzong. We made an appointment where he worked with me directly to get my concerns addressed. Both concerns ended up with service they were extremely professional, addressed the situation immediately, called me to the shop area and explained what they found and how it was reminded. Total time at dealer 2 hours. I own two Mercedes currently and will be using Westly Chapel for all my service. More

Customer service was outstanding! My service advisor was very knowledgeable and professional. I understood what needed to be accomplish for my B service visit for my car and Darryl to My service advisor was very knowledgeable and professional. I understood what needed to be accomplish for my B service visit for my car and Darryl to care of me. Thanks again! More

Great service! No complaints. My car was clean when I got it back, five starts! No complaints. My car was clean when I got it back, five starts! More

Friendly environment, employees helpful and accommodating. No delay and able to meet up with pick up time. accommodating. No delay and able to meet up with pick up time. More