Mercedes-Benz of Wesley Chapel - Service Center

Matthew introduced himself, wrote up our issues and questions and answered all at the end of service. Very easy to work with. We will come here to buy our next car. questions and answered all at the end of service. Very easy to work with. We will come here to buy our next car. More

The trust in the sales department…they tried to low ball me with a trade me with a trade More

I had a very easy experience with MB of Wesley Chapel. Roadside picked up my car, dropped it off, and Allen(service advisor) had my car fixed and back to me in just over a day. The entire exchange was ve Roadside picked up my car, dropped it off, and Allen(service advisor) had my car fixed and back to me in just over a day. The entire exchange was very prompt and professional. More

What's the point of an appointment? Twice this year, the shop was so far behind they estimated at least three days before the car would even been seen by a mechanic. That's three days t Twice this year, the shop was so far behind they estimated at least three days before the car would even been seen by a mechanic. That's three days they have to keep it on a lot, for whatever reason, that I'm without a car. I was left without a choice. Makes me seriously question buying another Mercedes. The second time, apparently I lucked out and it got done in less than 24 hours. The rest of the dealership seems great but something needs to be done about the shop. More

Thomas is great, as always! He is honest and extremely professional. The atmosphere is pleasant. He is honest and extremely professional. The atmosphere is pleasant. More

Had good service once I ordered a new key fob, but this dealership just doesn't seem to ever reply to any voicemails you leave them. I left a couple for the Service guy I was dealing with but got no reply. dealership just doesn't seem to ever reply to any voicemails you leave them. I left a couple for the Service guy I was dealing with but got no reply. So I left one with the Service Manager.............who guess what..............never ever replied !!! Shambles. More

Darrell is always helpful in assisting with all service needs and explaining what is covered and required. needs and explaining what is covered and required. More

Service was good. The reason I wouldn't rate any higher is that it took an hour to drop the car off. I wanted to by a prepaid service plan and instead of just buying The reason I wouldn't rate any higher is that it took an hour to drop the car off. I wanted to by a prepaid service plan and instead of just buying the service plan, I had to go through Financing to buy the plan (even though I wasn't financing it). It took 5-10 minutes to get my car ready to be serviced and 50 minutes to but a service plan (about 40 of that was waiting). They need to find a better way to do this. Overall, the service was fine, but the amount of waiting for someone was not acceptable. More

The customer service is the reason I travel to this dealership. Outstanding communication . Alan has always been very helpful and made my visits less stressful. dealership. Outstanding communication . Alan has always been very helpful and made my visits less stressful. More