Mercedes-Benz of Wesley Chapel - Service Center

Always get good service at this dealership. Keep customer informed on progress, updates. Very patient with questions. Keep customer informed on progress, updates. Very patient with questions. More

They tried to charge me $8,000 for repairs I completed for $3,400 using brand new MB parts. Their quote included a $300 reset fee for my computer. Rip off artists. My 5 MB cars will never return. for $3,400 using brand new MB parts. Their quote included a $300 reset fee for my computer. Rip off artists. My 5 MB cars will never return. More

This dealership went above and beyond to help me with my vehicle concern. I’ve never experienced this level of customer service from any dealership before. Paul personally took care of me and they have earn vehicle concern. I’ve never experienced this level of customer service from any dealership before. Paul personally took care of me and they have earned a customer for life. More

Our experience at Mercedes Benz of Wesley Chapel was AWESOME! Darrell Williams was our service advisor who worked with us. He was respectful, knowledgeable, and very professional, overall a great employ AWESOME! Darrell Williams was our service advisor who worked with us. He was respectful, knowledgeable, and very professional, overall a great employee. Mercedes is very lucky to have him representing the company brand. My wife and I drive from Ocala and have had this service done before, so we expected our experience to be similar to our previous visits. However, this was not the case. Darrell provided us with exceptional service and got us back on the road in half the time we normally spend at this location. Darrell thank you once again for going above and beyond to make our experience at Mercedes Benz of Wesley Chapel an awesome one! Because of our experience with Darrell and his awesome customer service, we will definitely be returning. More

Wesley Chapel Mercedes staff is professional and courteous. This time there was a glitch with the appointment which make me wait for a long time at the lobby. When I talked to the manger about it, h courteous. This time there was a glitch with the appointment which make me wait for a long time at the lobby. When I talked to the manger about it, he was kind and courteous and I was taken care in the very next moment. Overall I am satisfied with the service. More

Wesley Chapel Mercedes staff is professional and courteous. They are informative and work to exceed your needs and expectations. Mike in their Service Department goes above and beyond to help his cu courteous. They are informative and work to exceed your needs and expectations. Mike in their Service Department goes above and beyond to help his customers. By far the best Mercedes dealer in Tampa Bay. More

Very comfortable waiting room while the car is being serviced. Great amenities and upscale Surroundings. serviced. Great amenities and upscale Surroundings. More

Thomas is always wonderful to work with. My S450 glass was replaced in a timely manner. The only obstacle was the time I had to wait for the appointment due to lack of loaner cars. My S450 glass was replaced in a timely manner. The only obstacle was the time I had to wait for the appointment due to lack of loaner cars. More

Scheduling a service for this vehicle has been easy to do with the online appointment option. Service has been easy to work with as well. with the online appointment option. Service has been easy to work with as well. More

Carrie was amazing and extremely helpful. He took his time to explain why it is important to service my car on time. He took his time to explain why it is important to service my car on time. More