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Mercedes-Benz of Wesley Chapel - Service Center

Wesley Chapel, FL

4.6
285 Reviews

285 Reviews of Mercedes-Benz of Wesley Chapel - Service Center

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April 28, 2023

Always get good service at this dealership. Keep customer informed on progress, updates. Very patient with questions. More

by Stgr01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

April 27, 2023

They tried to charge me $8,000 for repairs I completed for $3,400 using brand new MB parts. Their quote included a $300 reset fee for my computer. Rip off artists. My 5 MB cars will never return. More

by rkauffman
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept.
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (813) 200-7788 to discuss what we can do to help.

April 26, 2023

This dealership went above and beyond to help me with my vehicle concern. I’ve never experienced this level of customer service from any dealership before. Paul personally took care of me and they have earn More

by Lakindra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and Lindsey
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 26, 2023

Our experience at Mercedes Benz of Wesley Chapel was AWESOME! Darrell Williams was our service advisor who worked with us. He was respectful, knowledgeable, and very professional, overall a great employ More

by rickypatterson2304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darrell Willaims
May 01, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 25, 2023

Wesley Chapel Mercedes staff is professional and courteous. This time there was a glitch with the appointment which make me wait for a long time at the lobby. When I talked to the manger about it, h More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew, Linsey
Apr 28, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Tom, we are pleased to hear you had such a positive experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

April 17, 2023

Wesley Chapel Mercedes staff is professional and courteous. They are informative and work to exceed your needs and expectations. Mike in their Service Department goes above and beyond to help his cu More

by Nickdolan89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 21, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 15, 2023

Very comfortable waiting room while the car is being serviced. Great amenities and upscale Surroundings. More

by Dickmaybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas, Alan
Apr 26, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

April 06, 2023

Thomas is always wonderful to work with. My S450 glass was replaced in a timely manner. The only obstacle was the time I had to wait for the appointment due to lack of loaner cars. More

by christinee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Allen
Apr 09, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Christinee, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 03, 2023

Scheduling a service for this vehicle has been easy to do with the online appointment option. Service has been easy to work with as well. More

by deancharles27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin Albritton
Apr 06, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

April 01, 2023

Carrie was amazing and extremely helpful. He took his time to explain why it is important to service my car on time. More

by Leah
Recommend Dealer
Yes
Employees Worked With
Carrie
Apr 05, 2023 -

Mercedes-Benz of Wesley Chapel responded

Hi Leah, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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