Mercedes-Benz of Wesley Chapel

Everything was great at the dealership. .great experience . We love our cars and it was so easy. .great experience . We love our cars and it was so easy. More

Great service very welcome place love it and love my car definitely recommend Thanks everyone for the attention definitely recommend Thanks everyone for the attention More

My salesman at WCMB was Aymen, who was great. I test drove the model I wanted, but didn't care for the one they had in stock. About two weeks later he called to say a new color had arrived. It wa I test drove the model I wanted, but didn't care for the one they had in stock. About two weeks later he called to say a new color had arrived. It was perfect. Of course, then there is the 4-hour drudgery of the actual purchase, which seems unavoidable at any car dealership. Although I haven't yet used their service department, I recommend WCMB for their sales group. More

Matt in the service department took great care of us. Had our Sprinter taken care of and back on the road in a timely manner and kept in communication with us the entire way. Had our Sprinter taken care of and back on the road in a timely manner and kept in communication with us the entire way. More

Lindsey my service advisor whom I believe is the face of Mercedes-Benz is the symbol of courtesy and professionalism. Mercedes-Benz is the symbol of courtesy and professionalism. More

The Service Manager is pleasant and professional, and the waiting area is always very clean. waiting area is always very clean. More

DON'T TRUST THEIR PREOWNED CARS AND DON'T TRUST WHEN THEY SAY THE CAR IS READY TO GO AND EVERYTHING IS GOOD TO GO. I bought a Pre owned Mercedes GL 450, believing it would be better to get it directly from SAY THE CAR IS READY TO GO AND EVERYTHING IS GOOD TO GO. I bought a Pre owned Mercedes GL 450, believing it would be better to get it directly from the dealer (I bought it on saturday and picked it up on monday because they said they had to get it ready for me)on my way home the car overheated, the seats went crazy folding down, I talk to the seller about this and he said to take it back (overtheating I was amazed) to the dealer again, they offer me to fix the car, the car was already overheated and I do not want a car knowing this had happened to it, I asked for a refund, the seller said 2 or 3 days to get my money back, I wait 3 days and then show up at the dealer to pick up the check and the manager then said 10 days. NOW I don't have a car, I can't get one because they have my money, is this a revenge for not getting a car from them when you don't trust their quality anymore after what happened? More

I had a flat tire and needed it fixed before a doctor appointment that afternoon. They were able to squeeze me in and ensure we made it out on time. Thank you Darrell for making it happen! appointment that afternoon. They were able to squeeze me in and ensure we made it out on time. Thank you Darrell for making it happen! More

It was a pleasant experience buying a CPO Mercedes at Wesley Chapel. My only complaint is none of my Mercedes Me Connect Services work because I bought this car on a Sunday and I guess the service depart Wesley Chapel. My only complaint is none of my Mercedes Me Connect Services work because I bought this car on a Sunday and I guess the service department needed to do an update. If I had known that I would not have taken the car. I now have to wait until Sept 1 to get in at my local MB dealership because the Wesley Chapel one is almost 2 hours away. I love my new car but am very frustrated and disappointed in this situation. More

This was the only dealership in the Tampa metro area that actually called me back and talked with me over the phone about my concerns. After scheduling an appointment to bring my car in for B service, Mike actually called me back and talked with me over the phone about my concerns. After scheduling an appointment to bring my car in for B service, Mike was very helpful, took the time to break down what was included in the service, communicated with me the entire time I was waiting at the dealership about the status of my vehicle and even set up a shuttle to take me over to the shops for lunch. This will be my go-to dealership for service moving forward. Very friendly, clean, professional environment. Everyone who I spoke with was very friendly and made me feel comfortable and confident my vehicle was in good hands. More