Mercedes-Benz of Wesley Chapel

I had concerns with this dealer but the GM is working on making the situation right which is all I can ask for and I will look forward to my new G. Thank you. making the situation right which is all I can ask for and I will look forward to my new G. Thank you. More

This place isn't fit to sell Yugos. They tried to add over $7000 after we had a deal in place and claimed they were "protecting our customers". What crap! All they were doing was padding their bank acc over $7000 after we had a deal in place and claimed they were "protecting our customers". What crap! All they were doing was padding their bank account. If you don't buy any extras then they have an attitude about selling the car to you. Mercedes-Benz should revoke this dealership immediately. More

Deceptive service advisors.... asked for only what I needed done on my 10k mile A service. I was charged $600-700 and told this is what I needed, only to find out in my contract it states service A shou needed done on my 10k mile A service. I was charged $600-700 and told this is what I needed, only to find out in my contract it states service A should cost $250... My fault for trusting my service advisor but xxxx... bad business practices. More

Terrible customer service they never answer the question you ask and after six months I still have no response as to why I was charged some of the charges I paid. you ask and after six months I still have no response as to why I was charged some of the charges I paid. More

I've been coming here for over 12 years. Stephano is my dealer, he is amazing! I highly recommend. I've had 3 leases here. dealer, he is amazing! I highly recommend. I've had 3 leases here. More

Waste of time Very bad experience with mercedes of wesley chapel called in for purchasing a vehicle talked to edens mesidor you assured me the vehicle is availabl Very bad experience with mercedes of wesley chapel called in for purchasing a vehicle talked to edens mesidor you assured me the vehicle is available i made all the plans of coming getting the vehicle even paid off my trade. When im about to leave He calling and telling that the vehicle was sold couple days ago and somebody put deposit on it and they coming today to come and get it. Will not reccomend to anyone ! would have expected more from a mercedes dealer Very unprofessional and dissapointing. More

Great service Marc Scotch is the type of person you want to deal with when taking your car for service. Very pleasant personality, great attitude and excellent serv Marc Scotch is the type of person you want to deal with when taking your car for service. Very pleasant personality, great attitude and excellent service. The way you are greeted and treated throughout the whole process, receive, during service and follow up is a great experience. I will always take my car back and deal with him. More

Lost my business Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my b Brought car in 3 times - still not fixed - was told they did they correct repair - employee was very unprofessional— will not be returning - lost my business for sales and or service More

Best Mercedes Dealership near me Great service, easy and simple. They were able to provide the car I was looking for with all the features I wanted, for a great deal! Great service, easy and simple. They were able to provide the car I was looking for with all the features I wanted, for a great deal! More

Service manager rude, condescending , and Un helpful Brought my vehicle in early morning Mercedes-Benz Wesley chapel service department spoke to a service representative Cory, he was very rude and condes Brought my vehicle in early morning Mercedes-Benz Wesley chapel service department spoke to a service representative Cory, he was very rude and condescending in answering my questions About safety concerns for me and my family about my vehicle, he said I should come back the next day when my actual service representative was working. I left and came back to speak to the service director who is also very rude condescending unhelpful. As retired military and former business owner I feel disgraced and humiliated by the tone of his voice and the words in a condescending way he was speaking to me. I’ve been bringing my vehicle there for several years now and have dealt with Brian who is very polite and understanding and I’ve never had this issue I’m very upset with the treatment I was given by these two gentlemen.. Again this is not a complaint about my normal service advisor Brian Gearhart this complaint is directly related to the two gentlemen I mentioned earlier. More