Mercedes-Benz of Wesley Chapel

After driving 1 1/2 hours for my appointment to have a part installed, I found out that the part had never been ordered. This after being told the part was at the dealership! The Service Manager did rea part installed, I found out that the part had never been ordered. This after being told the part was at the dealership! The Service Manager did react to the problem, provided me with a loaner and ordered the part. The service writer was of no help! More

The dealership is new and has a great appearance. The location is just perfect as well. It is always clean and has a welcoming staff. location is just perfect as well. It is always clean and has a welcoming staff. More

Mr. Cannon was great the problem was they add dent protection to every deal told right upfront did not want this after we negotiated the deal it was on there again told them to take it off and they di protection to every deal told right upfront did not want this after we negotiated the deal it was on there again told them to take it off and they did by this time it was after closing time and then went to finance i was tired and didn't read the whole contract my bad. About 2 weeks later was sending contract to my accountant for tax purposes and noticed the finance person added it on there again 3 times now. I contacted Mr. Cannon who is a great salesman said he would try and resolve this but didn't happen i have called their multiple times to get my 500 hundred dollars back even called the GM and no return call from him either. Scott More

Sam was terrific in customer services. He knows what customer needs and wants. I already reder him to my friend customer needs and wants. I already reder him to my friend More

Excellent and efficient despite shortages of product and help. The car did have to stay a few days and I did get a loaner. I feel though I should have been called to cancel and reschedule. I am 1 hour away help. The car did have to stay a few days and I did get a loaner. I feel though I should have been called to cancel and reschedule. I am 1 hour away which cost me almost 40.00 in tolls and gas. Service advisor was excellent and was honest. More

Alem is a great advisor. He took care of my car and ensured he stayed in communication with me. Even when it was news I didn't want to hear, he took time to review everything and ensure my questions w ensured he stayed in communication with me. Even when it was news I didn't want to hear, he took time to review everything and ensure my questions were answered. More

I had to change my appointment four times to still have to drop off my car with no loaner. Then after I arrive for my appointment, they tell me it will be two days before I get the vehicle back. to drop off my car with no loaner. Then after I arrive for my appointment, they tell me it will be two days before I get the vehicle back. More

Alem was a superb service advisor. A credit to Autonation. Professional, friendly and knowledgable. He was completely honest and straight forward about what needed to be done to my car. The repa Autonation. Professional, friendly and knowledgable. He was completely honest and straight forward about what needed to be done to my car. The repair bill ended up being several thousands of dollars more than the original quote. After speaking with Alem and his explanation of the added service I agreed with his assessment of the issue and the solution. I highly recommend MB of Wesley Chapel and Alem Vasquez More

I purchased a 2020 Mercedes’ at this location and bought all of the upgraded warranties. I have tried to use the scratch repair and they will not return my calls. I had a flat tire today 11/17 and between 2 all of the upgraded warranties. I have tried to use the scratch repair and they will not return my calls. I had a flat tire today 11/17 and between 2 dealerships they won’t even look at my car until a week from now! They have no loaners for a month!! This is the worst service I have ever received. I’m getting hung up on and no returned calls and my car is towed to the dealership. I work and have no transportation and the dealership where I bought this car Mercedes of Wesley Chapel will not return my calls!! More

No status or updates for 4 days, no loaner or a shuttle ride home. Brought the car for recall service ride home. Brought the car for recall service More