Mercedes-Benz of Wesley Chapel

My beautiful 1999 SL500 failed to start after dinner on a Thursday night and was towed to the dealership. I called the next morning to brief them on the issues, and to advise them that I was a stranded trav Thursday night and was towed to the dealership. I called the next morning to brief them on the issues, and to advise them that I was a stranded traveler in a local hotel in need of a quick diagnosis. The dealership was too busy to find a way to accommodate my emergency request for priority, and didn't even look at my car until the following Tuesday. During this timeframe, my advisor (Thomas) was very difficult to reach. Over the course of the five days that they had my car, I was only able to speak with him once, despite leaving numerous messages on his answering machine. He texted me but twice during the interim prior to the car being ready, and then texted me twice again when it was ready for pick-up. I was never given an estimate to approve any repairs. The car problem wasn't even diagnosed until Tuesday. I knew what the "crank sensor" cost, and asked how much the hourly labor rate was? A different CSA (couldn't reach Thomas) told me that it was $209. Turns out that $209 is for a one-hour job. If the job takes two hours, the rate jumps to $248 per hour. Bottom line...No customer prioritization, very little CSA communication, and a job that I could have gotten done locally at a private shop run by a certified Mercedes "Master Mechanic" for under $400 cost me $805 at Wesley Chapel. Although the car was correctly repaired, I found vehicle parts in my trunk (battery cover) that had not been replaced by the service personnel. I won't be returning. More

Everyone is very knowledgeable, professional and helpful. I wouldn't take my car anywhere other than Mercedes of Wesley Chapel! I wouldn't take my car anywhere other than Mercedes of Wesley Chapel! More

My experience with you was great. The last time I bought a car I was there for hours and hours. This time was a breeze. We were explained everything thought each step of the process. The last time I bought a car I was there for hours and hours. This time was a breeze. We were explained everything thought each step of the process. Excellent customer service and salesman . Love my new Santa Fe.. I will definitely be back for my next new vehicle. Thank k you all. More

Very professional and responsive. I wished I could have done paperwork all done virtually and had car driven to my home. I wished I could have done paperwork all done virtually and had car driven to my home. More

It was my first time servicing my vehicle at Mercedes-Benz of WC and the experience was absolutely great. Great customer service, nice waiting area and my car was serviced in timely manner. Than Mercedes-Benz of WC and the experience was absolutely great. Great customer service, nice waiting area and my car was serviced in timely manner. Thank you and see you again! More

Service Dept was excellent. Fast, courteous and efficient. Loved meeting Thomas and so glad he will be my service rep in the future Fast, courteous and efficient. Loved meeting Thomas and so glad he will be my service rep in the future More

Always have excellent service and Matthew was great! Never feel you are getting cheated just treated! Never feel you are getting cheated just treated! More

Clean facility. Friendly people. Prompt. They keep promises and make you feel special and that my business is important to them. Friendly people. Prompt. They keep promises and make you feel special and that my business is important to them. More