Mercedes-Benz of Wesley Chapel

When I signed up for my latest Mercedes lease (2nd car) I had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I ha had tire insurance added on at Mercedes Benz of Tampa that I pay extra for each month which covers warranty for new tires. The first flat tire I had caused by a nail I was able to make it to MB of Tampa where it was replaced with no additional. This time I had another bolt in my tire where air was being lost so I brought to Mercedes Benz of Wesley Chapel. I was told that an insurance company needed to review to pay ???? so I was instructed to pay now and then will be notified of decision??? First I should not have paid again. WHY AM I PAYING EACH MONTH FOR TIRE INSURANCE THEN! If I am not reimbursed the money I will then try to have Mercedes update my monthly payments by taking out ~tire insurance (being taken advantage of!) immediately. The cashier at Wesley Chapel MB when I gave her my credit card asked why am I paying and that I am covered until 2024. Something is wrong! ****This type of challenge from Mercedes gives me more then a feeling of mistrust and has changed my thought of a AMG Sl 63 (around the corner) as my next car. More

Howard found my sprinter I’ve been looking for Been in good contact for months. Very good and smooth process with everything. good contact for months. Very good and smooth process with everything. More

Great service from Mr. Williams. He was professional and communicated well with what was going on with my vehicle. It is worth the hour drive for me. Williams. He was professional and communicated well with what was going on with my vehicle. It is worth the hour drive for me. More

The whole experience was very easy and positive…I booked my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my my scheduled maintenance online, when I dropped my car off they offered me a ride home which although I didn’t need was so nice. The work done on my car was timely and my car is not due again for another year for service. Simple. More

Mercedes-Benz of Wesley Chaple was amazing. The process was quick and painless. Kalib was absolutely wonderful. He was full of knowledge and not pushy which made our experience great. The process was quick and painless. Kalib was absolutely wonderful. He was full of knowledge and not pushy which made our experience great. More

Matt the service manager is knowledgeable and works to satisfy my auto needs. Great asset to the company satisfy my auto needs. Great asset to the company More

Sales person (Ashley) was great. Also, there were no extra or hidden fees added to the sale. Major downside though, I was overcharged several hundred dollars on my registration w Also, there were no extra or hidden fees added to the sale. Major downside though, I was overcharged several hundred dollars on my registration when I transferred my DV tag, they even admitted that the price was incorrect. I was told they would get back with me on the refund, but after several calls, messages left, emails, and texts, I have not heard back at all from anyone. I would have wholeheartedly recommended this place beforehand but the $300+ dollar overcharge is unacceptable, especially for disabled veterans like myself. More

Excelent service, easy process, clean, knowledge, dedication, Value as a customer, exceeded expectations, took time to explain. dedication, Value as a customer, exceeded expectations, took time to explain. More

Friendly service in a comfortable atmosphere, they got right to it and completed my vehicle service in under a few hours. Will definitely go back! right to it and completed my vehicle service in under a few hours. Will definitely go back! More

Purchased a used Mercedes, a couple of weeks back. During that time period a few question came up. Called my Sales Associate Claude Gourzong. We made an appointment where he worked with me directly t During that time period a few question came up. Called my Sales Associate Claude Gourzong. We made an appointment where he worked with me directly to get my concerns addressed. Both concerns ended up with service they were extremely professional, addressed the situation immediately, called me to the shop area and explained what they found and how it was reminded. Total time at dealer 2 hours. I own two Mercedes currently and will be using Westly Chapel for all my service. More