Mercedes-Benz of Wesley Chapel

The sales people were terrific. However the completion of the sale was tedious. We felt uncomfortable with the pressure used by the finance person to purchase additional services. However the completion of the sale was tedious. We felt uncomfortable with the pressure used by the finance person to purchase additional services. More

They made buying the truck a pleasure. The process was short and easy I will go back. The process was short and easy I will go back. More

Very professional, service was fast and well done. They took the car the same day and fix the problem! They took the car the same day and fix the problem! More

Service and treatment were beyond our expectations. Our assigned customer service advisor Mr. Michael Austin Albritton was courteous, professional, communicative, and knowledgeable. He did show that he Our assigned customer service advisor Mr. Michael Austin Albritton was courteous, professional, communicative, and knowledgeable. He did show that he really cares through the entire process. All Questions were answered and he was making sure that we were being taken care of and that we felt comfortable. The whole process was done in a timely matter. More

Michael "Austin" Albritton was my service advisor. Austin was courteous and professional throughout the entire process. He explained the services performed. Nio hidden fees or "surprise billing". I Austin was courteous and professional throughout the entire process. He explained the services performed. Nio hidden fees or "surprise billing". I am very satisfied with the service provided at Mercedes Benz of Wesley Chapel. More

Purchased new MB GLE 53. Purchase went smoothly sales person seemed knowledgable and business manager was professional. But I was told my MB connect would be activated at dea Purchase went smoothly sales person seemed knowledgable and business manager was professional. But I was told my MB connect would be activated at dealer after I drove off. Never was done! After the sale they do not return emails or phone calls. Im frustrated. Called Mercedes 800 number and they said dealer has to do it. Not the level of customer service. I expected. This is my 3 rd MB but first at this dealer. Of the 3 dealers Ive done business with this one rates last for after sale follow up. More

Very unprofessional and unorganized. Quick to get a sale on a car. Purchased a used vehicle and was on the side of the road with an hour being towed with no concern or help. Have yet to Quick to get a sale on a car. Purchased a used vehicle and was on the side of the road with an hour being towed with no concern or help. Have yet to hear from GM 3 months later and kept getting the run around. Went to another location for service and they were way more polite, respectful, and professional. Honest review from first time Mercedes buyer. More

Our service advisor Susan 🌻 was awesome! She was professional and thorough and got the job done, especially during the busy holidays!! She was professional and thorough and got the job done, especially during the busy holidays!! More

Great customer service. Thomas was very friendly, helpful and polite. He answered all my questions. Thomas was very friendly, helpful and polite. He answered all my questions. More

Outstanding service! Gorgeous dealership!! Thomas was very helpful and professional. Very pleasant experience all around. Gorgeous dealership!! Thomas was very helpful and professional. Very pleasant experience all around. More