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Mercedes-Benz of Wesley Chapel

Wesley Chapel, FL

4.5
461 Reviews
Mercedes-Benz of Wesley Chapel is the premier destination for all things Mercedes-Benz in the north Tampa area. Located in Wesley Chapel at the corner of Cypress Ridge Blvd and Willow Oak Dr, our dealership serves residents from surrounding Land O' Lakes, Pebble Creek, and Tampa, too. From the latest new Mercedes-Benz vehicles for sale, to our extensive pre-owned inventory, Mercedes-Benz of Wesley Chapel has it all. Visit our website to learn more, and schedule a test drive today.
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2383 Willow Oak Dr

Wesley Chapel, FL

33544

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Showing 461 reviews

November 14, 2024

Good Service but Poor Communication I scheduled an appointment online at Mercedes-Benz of Wesley Chapel to have new tires installed, arriving at 7:30 for my 7:40 appointment. Unfortunately, I found ou More

by Dennis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Nov 18, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hi Dennis, thank you for taking the time to leave us feedback about your experience with us. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

October 10, 2024

Horrible service. They gave me an appointment for my 07' MB ML350 because the battery kept losing a charge. Dropped it off 9/9/24 and on 9/13 I was told the battery More

by pjc3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darryl Williams Michelle Paul
Oct 12, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hello, we are deeply disappointed by your experience at Mercedes-Benz of Wesley Chapel. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (813) 200-7788 -- we hope to hear from you soon.

August 25, 2024

It was a very pleasant buying experience; more so than what I had experienced from other dealerships in the past. My salesman Luis Fontanez went above and beyond to complete the sale. More

by STR
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis Fontanez
Aug 31, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

Re-call items were taken care of in a timely manner. Brianna Ojeda did an excellent job as she always does for us. She is very thoughtful and makes sure the vehicle is well cared for. We could not ha More

by dbrocksmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Ojeda, very happy working with her each time we go to the dealership
Jul 25, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Wesley Chapel. Feel free to stop by if you ever need any more help.

July 10, 2024

My visit was exceptional. Work was done professionally and finished on time. My service advisor, Mike, was excellent. More

by Magictrot
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 11, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!

June 29, 2024

I had a great experience when I purchased my new GLS. Mauricio and the sales manager Edens were awesome to deal with. More

by mena
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Employees Worked With
Mauricio and Edens
Jun 30, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hi Mena, thanks for your praise and kind comments about our team. Don't hesitate to call us if you ever need anything. Be safe on the road!

June 27, 2024

Excellent service, service advisor kept me informed about the car and it was returned in fine condition. More

by Hstrachman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Jun 28, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

June 25, 2024

Definitely use Vinny if you’re looking for a new car. He’s the type of salesman you’d want. More

by brent.gwinn1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny
Jun 26, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hi, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!

June 21, 2024

We had a seamless buying experience. There was good communication by the salesman (Vinnie Antonello) before visiting regarding the vehicle I inquired about. When arriving, we test-drove More

by tshawnjohnson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinnie Antonello
Jun 21, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!

June 13, 2024

The service department is outstanding…. excellent communication and willing to accommodate all of my needs. More

by jvandriel63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Jun 14, 2024 -

Mercedes-Benz of Wesley Chapel responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!

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