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Mercedes-Benz of Warwick

Warwick, RI

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199 Reviews

1557 Bald Hill Rd

Warwick, RI

02886

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Showing 199 reviews

December 29, 2020

Great service very professional listened to my needs and delivered them . I have been doing business with Frank for many years bought 4 cars from him More

by Mirella.calcagni
Recommend Dealer
Yes
Employees Worked With
Frank Merino
Dec 29, 2020 -

Mercedes-Benz of Warwick responded

Thank you so much for your sweet words! We take pleasure in hearing that Frank is working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

December 29, 2020

Per and Nick assisted me and my wife to purchase Volvo S80 on December 19.. Pee helped me and spent time with me on line to enable to purchase the vehicle. Nick also had enough time to assist me and my wi More

by Rexford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
PEE, Nick
Dec 29, 2020 -

Mercedes-Benz of Warwick responded

Thank you for the kind review! We are so glad that you had a wonderful car-buying experience with our Sales Department. Congratulations and come back to see us again here at Mercedes-Benz of Warwick.

Dec 29, 2020 -

Rexford responded

The sales department assisted me and my wife to purchase Volvo s80 on December 19. They had time with me on the internet and dealers location in Warwick to enable me and my wife to purchase the vehicle. We appreciate your support and friendly dealership. Not all will do that. We shall recommend you to our friends. Thank you Pee and Nick. Stay blessed and take care.

December 23, 2020

My sales guy was awesome and made my process go smoothly. I was happy with my experience. He went above and beyond to answer any questions I had to make me feel comfortable. Great job More

by Carleen2574
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thaddeus Gallien
Dec 24, 2020 -

Mercedes-Benz of Warwick responded

Thank you! We take our reviews seriously and are delighted to learn about your sales visit. We appreciate your feedback! We want all our customers to feel this way when leaving Mercedes-Benz of Warwick! Safe travels.

December 21, 2020

Excellent Manager, I came there to change tires, very polite with the customer. Your team is very lucky to have an employee like Joe. Always update with the customer while we’re waiting in the lounge. More

by K Joe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dias
Dec 22, 2020 -

Mercedes-Benz of Warwick responded

Thank you so much for your sweet words! We take pleasure in hearing that our Joe is working hard and our guests are leaving with a smile on their faces. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon!

December 09, 2020

I recently moved from Massachusetts to Rhode Island and this dealership treated me as if I purchased my car from them! I would recommend this dealership. More

by penny.deeb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Botelho
Dec 10, 2020 -

Mercedes-Benz of Warwick responded

We're glad you're happy with the way we do business here. We hope you're satisfied with your purchase! Please don't hesitate to reach out to us here at Mercedes-Benz of Warwick in the future if you need any further auto-related assistance.

December 02, 2020

I always enjoy working with Joe Dias in the service department. He is the reason I have my Mercedes services at the MB Warwick dealership. More

by Steve.Kistler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Dias
Dec 03, 2020 -

Mercedes-Benz of Warwick responded

Steve, thank you for that great review! Joe was happy to take care of you and your vehicle. If there’s anything else that we can do for you, just let us know! We hope to work with you again in the future!

November 29, 2020

Excellent, courteous service done in a timely manor. Courtney, my advisor, is super professional and explains everything in detail that’s going on with my car. A+++ More

by ZH94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney McGovern
Nov 30, 2020 -

Mercedes-Benz of Warwick responded

We're so glad to receive your positive review for the services received. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 27, 2020

Stay away! We were customers for years and the service department gets worse & worse. They don’t care - the rep is nice but we need more than nice- Took the car in - Received a call to say EVERYTHING l More

by Christabaker722
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff Botelho
Nov 28, 2020 -

Mercedes-Benz of Warwick responded

Hello, I regret to learn about your disappointment regarding your recent service experience. Given the opportunity, I would like to speak with you about your experience and address your concerns in a timely manner. Please email me at fmakrin@penskeautomotive.com at your own convenience. Thank you, Frank Makrin Service Manager Mercedes-Benz of Warwick

Nov 28, 2020 -

Christabaker722 responded

We are happy to talk but want it to be known that we’ve provide regular feedback for years as part of your regular process - everything from not having the billing ready when we picked up the car...on two occasions, one time it took well over a week, to lights going on immediately upon leaving the dealership & when we addressed this we were told that the car had not been driven enough after the fluids were replaced...This feedback has been given to no avail - it’s literally been years. We fault ourselves for not pulling the proverbial plug earlier, but at this point we really just want folks to know who they are dealing with. We know we’re not the only really unhappy- long time customers who will be taking their business to Viti.

November 27, 2020

Wonderful personality, friendly and easy to talk to. Will recommend him to friends and family. What a great experience. Thank you so much love my car More

by Okunfolami
Recommend Dealer
Yes
Employees Worked With
Frank Merino
Nov 28, 2020 -

Mercedes-Benz of Warwick responded

Thank you for the excellent review. We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again!

November 25, 2020

Thaddeus was excellent all around, with great customer service skills! He made sure that the vehicle was well taken care of for me. Thank you. More

by ANON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thaddeus Gallien
Nov 25, 2020 -

Mercedes-Benz of Warwick responded

That's great to see! We are pleased that Thaddeus's exceptional service made such a positive impression on you. We hope to work with you again in the future.

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