Mercedes-Benz of Walnut Creek

This dealership has tremendous customer service. The employees were all respectful and cared about me as a person. They all desired to get me the car I wanted. The employees were all respectful and cared about me as a person. They all desired to get me the car I wanted. More

The salesman, Jeramy, was very knowledgeable, efficient and accommodating. I would choose to work with him again. The dealership is extremely busy and has outgrown its location. The congestion around and accommodating. I would choose to work with him again. The dealership is extremely busy and has outgrown its location. The congestion around the sales and service areas is such that it makes one uncomfortable and parking is problematic. The dealership really needs to relocate to a larger space. More

Always pleasant, professional and never pushy. Clean and well maintained dealership. Everyone was very friendly. Clean and well maintained dealership. Everyone was very friendly. More

Good inventory, helpful people. But should not try to force a sale on the same day. But should not try to force a sale on the same day. More

Uninterested in doing work on car under warranty. Purchased new car several months ago from them, discovered a "clunking" sound in rear when stopping or starting. Very annoying. Took it in and aft Purchased new car several months ago from them, discovered a "clunking" sound in rear when stopping or starting. Very annoying. Took it in and after keeping it overnight told me that is just the way it is and refused to fix it. They obviously want me to believe that a loud clunking sound is normal. Complained to Mercedes National, they connected me to Walnut Creek dealer who hung up after hearing complaint. If you buy a car from them and encounter a problem, don't expect them to care enough to fix it. Have dealt with many Mercedes dealers in other states and have always been happy with service. This one is terrible and they clearly don't care. Do yourself a favor and do business with another Bay Area dealer. More

Had great service with Uri. He was very helpful in picking out the model and color of car. He was very helpful in picking out the model and color of car. More

Extremely professional and knowledgeable team across all departments. Very flexible to work with my schedule. Would definitely purchase another vehicle from this dealership. departments. Very flexible to work with my schedule. Would definitely purchase another vehicle from this dealership. More

Jerel is amazing! !! He’s really the man! He helped me get the car of my dreams! Thank you so much! !! He’s really the man! He helped me get the car of my dreams! Thank you so much! More

I had a great experience working with Omar. He was very attentive and spent the time listening to my concerns and took immediate action to solve them. He was very attentive and spent the time listening to my concerns and took immediate action to solve them. More

The service department is horrible. the worst part is in communication. I do not recommend this dealership the worst part is in communication. I do not recommend this dealership More