Mercedes-Benz of Walnut Creek

Dedicated and well informed. We don't frequently comment on these type of sites, but this time, we feel compelled to do so...Our recent purchase at the Walnut Creek Mercedes Benz' We don't frequently comment on these type of sites, but this time, we feel compelled to do so...Our recent purchase at the Walnut Creek Mercedes Benz's dealership was indeed a very enjoyable venture...James Molakides (Jimmy) literally went out of his way to accommodate us...making our experience incomparable. We say this with plenty of certainty, especially after having visited four other BENZ dealerships in the SF Bay Area. Jimmy was very knowledgeable about the various models we were interested in; and he helped us to find the perfect one for us. Even though, we showed-up, almost at closing time, he and his staff stayed late into the evening, as long as it was necessary to make it happen...until we drove-off with the car. We congratulate Jimmy's and other staff's dedication and commitment to customers' satisfaction. More

Ask for Thomas Laurent We purchased at Mercedes Benz of Walnut Creek in April 2017. An experience that we would do over again! Thomas Laurent was pleasant to work with and w We purchased at Mercedes Benz of Walnut Creek in April 2017. An experience that we would do over again! Thomas Laurent was pleasant to work with and would always go out of his way to satisfy our request, either if were were at the dealership or via text message. His personality is not like any other “dealer”. Very knowledgeable and understood every step of the process. He was not pushy and knew what we wanted; so there was never any sense of pressure. We would highly recommend Mercedes Benz of Walnut Creek and specifically Thomas Laurent. More

Outstanding customer service We were researching for a while for an E350 with all the extra amenities.. once we found it we called Craig McCool and he was able to send it to the W We were researching for a while for an E350 with all the extra amenities.. once we found it we called Craig McCool and he was able to send it to the Walnut Creek dealership. When we got there Kevin Badul stepped in and was very professional, knowledgeable and informative and was very attentive to all of our questions. We were so impressed with the service and help we received from Kevin we once again want to say Thank you for all your help. More

Fantastic Experience If you are looking for a Mercedes then I would highly recommend this Mercedes dealership in Walnut Creek. Their lot is huge, so there are many choices If you are looking for a Mercedes then I would highly recommend this Mercedes dealership in Walnut Creek. Their lot is huge, so there are many choices to consider. Their staff, from the second we got out of our car, was so nice! We had a wonderful experience. We live in the city and had been to several other dealerships in the Bay Area, but this was, by far, the easiest and most professional set of folks we’ve worked with. They had the exact car that we wanted, and were able to work out the numbers to fit our budget. We worked directly with the manager Jason Viscarra and salesman Garrett Shaver. Both were super friendly, extremely knowledgable and very helpful without being pushy. I never felt pressure to decide that day. Also, turning in my car before the ending date of its lease was simple and fair, and they took care of all the DMV paperwork (that’s the best part!)I’m thrilled to drive my new GLE350 around San Francisco. More

Perfect Great experience from the beginning through the end. Very friendly sales, finance, and everything in between. I will go back for my next car. A very g Great experience from the beginning through the end. Very friendly sales, finance, and everything in between. I will go back for my next car. A very good car purchase experience after many over my lifetime. More

Great Sale person We just purchased a new C300 2 weeks ago, Zack James, the sales associate was very nice and helpful. He listened to make sure we got what we wanted fo We just purchased a new C300 2 weeks ago, Zack James, the sales associate was very nice and helpful. He listened to make sure we got what we wanted for a car. He's very knowledgeable. He was very patient. I highly recommend him if you decide to buy your car at MB Walnut Creek. More

Great Dealership Ash Golnazar, David and Omar are true professionals . We just leased a GLS450..beautiful rig and MB of Walnut Creek was first class all the way. we wi Ash Golnazar, David and Omar are true professionals . We just leased a GLS450..beautiful rig and MB of Walnut Creek was first class all the way. we will be back to trade in my wife's MB and also to get a car for my daughter. I highly recommend these guys! More

Disappointed customer I bought a car from this dealership about 3 weeks ago. I had an arrangement with the salesman, to bring the car back for some minor paint touch ups an I bought a car from this dealership about 3 weeks ago. I had an arrangement with the salesman, to bring the car back for some minor paint touch ups and repairs. Took the car back, not ones but twice. I was given the run-around both times. The second time, I was told my name wasn't on the system, telling me that I had no appointment. But I did. I had a confirmation from them on my cell phone. Then, I was told that my car wasn't going to be worked on and that I had to either leave the car or bring it back some other time. I was told there were no loaner cars that they could provide, if i decided to leave the car. But, a few minutes later, they provided a loaner for another customer that arrived after me. I was referred to 5 different service reps. All said the same thing. No effort was done by any of them to help me out or accommodate me. I was simply a number to these people. At this point in time, I was frustrated and pissed. I finally asked for a Manager. He was able to have the repairs done. I waited there for over 3 hours. No loaner or shuttle was offered while i waited. They didn't even clean my car after the work was done, as promised by the salesman and service manager. They handed the car over dirty and the repair wasn't done properly. The service rep. or manager didnt even inspect the work done. So, I simply left! I was treated with utmost disrespect. I NEVER EXPECTED THIS FROM A MERCEDES BENZ DEALERSHIP. So dissatisfied and disappointed! Your Service department SUCKS! They all have this attitude and are so snooty. I wouldn't refer this dealership to anyone. More