Mercedes-Benz of Walnut Creek

"Excellent experience for purchasing Mercedes-Benz”- Tony Manager Chi Lee and Chris Roberts are very friendly and helpful. I do appreciate their professional service to help me buy my first Mercedes-Benz car. Manager Chi Lee and Chris Roberts are very friendly and helpful. I do appreciate their professional service to help me buy my first Mercedes-Benz car. It was a great experience to purchase the car there. Thank you, Chi and Chris, for all the help. More

Best Dealership for purchasing and servicing Staff is very friendly,understands customer requirements and works all ways to get the best deal. It was amazing smooth experience to purchase the car Staff is very friendly,understands customer requirements and works all ways to get the best deal. It was amazing smooth experience to purchase the car.We were helped by Hany and manager Jei and they made it fast and easy. More

Exceeded expectation. Special shout out to my man George, been going to him whenever i need assistance. Your the man George. Anybody who’s in the market to buy a used or ne Special shout out to my man George, been going to him whenever i need assistance. Your the man George. Anybody who’s in the market to buy a used or new car go to this dealership. More

Best Place Ever Best place ever to get a Mercedes is at Mercedes-Benz of Walnut Creek. This group is easy and honest. They made it easy and a fast experience. Hands d Best place ever to get a Mercedes is at Mercedes-Benz of Walnut Creek. This group is easy and honest. They made it easy and a fast experience. Hands down only place to go. Thank you. Dee More

Get what you want at Mercedes-Benz of Walnut Creek Kevin Rasul gets the job done - this is my 4th car I have leased from him. No hassles - car was ready for pick-up and paperwork was fast and easy - al Kevin Rasul gets the job done - this is my 4th car I have leased from him. No hassles - car was ready for pick-up and paperwork was fast and easy - also, now the contracts are done electronically - no more DOT MATRIX PRINTER! Love it. More

Very smooth. Hany was great I have minimal experience at dealerships. Hany at Mercedes Benz of WC was extremely helpful. He walked me through my options, took me on test drives I have minimal experience at dealerships. Hany at Mercedes Benz of WC was extremely helpful. He walked me through my options, took me on test drives, provided honest input about the cars, and got me a great deal. I would strongly recommend Mercedes Benz of WC and Hany, in particular. More

Finance Department Does NOT Comply with CA State Law Well, I gave them 5-stars. That is for the sales individual. However, their finance department now deserves 1-star. I had a 10-day pay-off agreement f Well, I gave them 5-stars. That is for the sales individual. However, their finance department now deserves 1-star. I had a 10-day pay-off agreement for my old GLK. However, under California law, they have 21-days to pay off the car. I am now sitting at 25 days and my car loan is not paid off. Although, that was part of my finance agreement. I have called Mercedes- Benz of Walnut Creek, e-mailed the Finance Manager and General Manager. I do not think it is too difficult to ask: 1. comply with State Law; 2. provide the payoff check number and Fed Ex tracking number to the original loan provider; 3. If you forgot to do your job when will the payoff be mailed? My trade has already been posted online for sale. They left my license plates on for the photos. Let's talk about tacky! And, since the photos are now removed, I am assuming the car is sold or removed from the lot. I don't think it is too hard to e-mail me or give me a callback. I have now escalated my issue to Corporate Mercedes- Benz. To add fuel to this fire, this is the second car I have purchased from this dealership and my third Mercedes! So, buyer beware! There are 11 Mercedes- Benz dealerships in the Bay Area, GO SOMEWHERE ELSE! More