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Mercedes-Benz of Walnut Creek
Walnut Creek, CA
284 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 284 reviews
April 27, 2017
Easy transaction I recently purchased a certified pre owned Mercedes S550. I had been looking at several cars and hadn't acted fast enough. So when I saw this car and I recently purchased a certified pre owned Mercedes S550. I had been looking at several cars and hadn't acted fast enough. So when I saw this car and it had the specs that I wanted I jumped on it fast. I was calling from out of state and my sales person was Moazzem Chowdhury. Overall it was a very easy transaction, from start to finish. Mo even met with my brother who lives in the area to make sure there was no issues with the car. Since receiving my car I have been able to contact Mo to get my questions answers and with any concerns. My only Complaint is the transport company that they hired to ship my car. They were unprofessional, rude and I could not believe that Mercedes would pick such a company to work with. More
by Ash1la
Employees Worked With
Mozazzem Chowdhury
April 24, 2017
very bad experience with sales department They cheated from the beginning, giving heavily high price for a car with 5000 miles that represented as manager's car but in fact was a loaner. the They cheated from the beginning, giving heavily high price for a car with 5000 miles that represented as manager's car but in fact was a loaner. the price paid was like a new one with no miles on it. they forced me to remove the car from the dealership although I had no plan to take it that day as I had driven there alone. the car was damaged as discovered later but they did not accept the responsibility. All paperwork was done as a new car, later they told me that it was a used car. More
by Pat
Employees Worked With
do not remember the name
April 13, 2017
Great Sale person We just purchased a new C300 2 weeks ago, Zack James, the sales associate was very nice and helpful. He listened to make sure we got what we wanted fo We just purchased a new C300 2 weeks ago, Zack James, the sales associate was very nice and helpful. He listened to make sure we got what we wanted for a car. He's very knowledgeable. He was very patient. I highly recommend him if you decide to buy your car at MB Walnut Creek. More
by Charlie
Employees Worked With
Zack James
April 05, 2017
Great Dealership Ash Golnazar, David and Omar are true professionals . We just leased a GLS450..beautiful rig and MB of Walnut Creek was first class all the way. we wi Ash Golnazar, David and Omar are true professionals . We just leased a GLS450..beautiful rig and MB of Walnut Creek was first class all the way. we will be back to trade in my wife's MB and also to get a car for my daughter. I highly recommend these guys! More
by neoprena
Employees Worked With
Ask Gonlnazar
February 15, 2017
Disappointed customer I bought a car from this dealership about 3 weeks ago. I had an arrangement with the salesman, to bring the car back for some minor paint touch ups an I bought a car from this dealership about 3 weeks ago. I had an arrangement with the salesman, to bring the car back for some minor paint touch ups and repairs. Took the car back, not ones but twice. I was given the run-around both times. The second time, I was told my name wasn't on the system, telling me that I had no appointment. But I did. I had a confirmation from them on my cell phone. Then, I was told that my car wasn't going to be worked on and that I had to either leave the car or bring it back some other time. I was told there were no loaner cars that they could provide, if i decided to leave the car. But, a few minutes later, they provided a loaner for another customer that arrived after me. I was referred to 5 different service reps. All said the same thing. No effort was done by any of them to help me out or accommodate me. I was simply a number to these people. At this point in time, I was frustrated and pissed. I finally asked for a Manager. He was able to have the repairs done. I waited there for over 3 hours. No loaner or shuttle was offered while i waited. They didn't even clean my car after the work was done, as promised by the salesman and service manager. They handed the car over dirty and the repair wasn't done properly. The service rep. or manager didnt even inspect the work done. So, I simply left! I was treated with utmost disrespect. I NEVER EXPECTED THIS FROM A MERCEDES BENZ DEALERSHIP. So dissatisfied and disappointed! Your Service department SUCKS! They all have this attitude and are so snooty. I wouldn't refer this dealership to anyone. More
by Cristinas
Employees Worked With
Unknown
February 07, 2017
A Great place I just had a great experience with Kevin Rasul and the sales team. The experience was first class. I purchased a used vehicle from them and normally I I just had a great experience with Kevin Rasul and the sales team. The experience was first class. I purchased a used vehicle from them and normally I love to haggle about the cost of everything (I'm sick at a swap meet and will hustle in a shopping mall) but I didn't have to here. The price I paid was way the best in the Bay Area. I was comfortable with the price at a dealership--who says that? More
by OLIVER G.
Employees Worked With
Kevin Rasul
January 13, 2017
Great experience with car purchasing process I ended up purchasing two cars from Kevin Rasul. He is awesome, well knowledges, and attentive. He is an asset to MBZ Walnut Creek. I will always buy I ended up purchasing two cars from Kevin Rasul. He is awesome, well knowledges, and attentive. He is an asset to MBZ Walnut Creek. I will always buy from Kevin and MBZ Walnut Creek. More
by Surenpatel
Employees Worked With
Kevin Rasul
January 08, 2017
Great dealership with first class service! General Manager Jason Viscarra and his team were amazing at helping me with the recent lease of my new Electric B250e. I had been considering the BMW General Manager Jason Viscarra and his team were amazing at helping me with the recent lease of my new Electric B250e. I had been considering the BMW i3, but after going to the dealership and driving a couple of cars, I was sold on the B250e. It was a smooth ride and had lots of room both in the seating and the trunk. Kevin Rasul we very helpful in explaining the different options. The level of service in the dealership is excellent and everyone is helpful, professional and knowledgeable. This is my first MB and I highly recommend MB of Walnut Creek. More
by RKM
Employees Worked With
Jason Viscarra, Kevin Rasul
December 18, 2016
Bought an E350 We initially came to see a E350 with a different salesman. Seems he didn't have time for us and was introduced to Kevin. Kevin was very respectful and We initially came to see a E350 with a different salesman. Seems he didn't have time for us and was introduced to Kevin. Kevin was very respectful and knowledgeable. We had a good experience at Walnut Creek and definitely recommend buying a car from here. But best of all was Kevin I am recommending him, you won't regret it. More
by fsosa
Employees Worked With
Kevin Rasul
November 28, 2016
They made me a deal I couldn't refuse I made an inquiry about a vehicle they had in stock. I was from out of state, but they made me an offer I couldn't refuse. We caught a plane and dro I made an inquiry about a vehicle they had in stock. I was from out of state, but they made me an offer I couldn't refuse. We caught a plane and drove the vehicle home. It was a great experience and the staff was top notch. More
by Mark
Employees Worked With
Garrett Shaver
