Mercedes-Benz of Walnut Creek

Professional and concerned A very good experience dealing with sale personne Rod who was very professional and honest. Was very concerned about my needs. I will recommend anyone A very good experience dealing with sale personne Rod who was very professional and honest. Was very concerned about my needs. I will recommend anyone I know to This dealership More

Very good experience . Super friendly service from Nick and Jei. They made the whole process so simple and answered a lot of questions about the options and price. Great p . Super friendly service from Nick and Jei. They made the whole process so simple and answered a lot of questions about the options and price. Great people and fast service. More

Do Not Trust Mercedes Benz of WC Absolutely, DO NOT TRUST their sales ASH specifically or finance team. Straight Liars! The worst experience I’ve ever encountered. ASH was the sal Absolutely, DO NOT TRUST their sales ASH specifically or finance team. Straight Liars! The worst experience I’ve ever encountered. ASH was the sales guy that assisted with the purchase and he is the biggest LIAR with absolutely NO ETHICS. He and the Finance team will switch lenders and give you a loan with the highest interest rate. CONTACT THE LENDER YOURSELF TO CONFIRM EVERYTHING BEFORE SIGNING YOUR DOCUMENTS. More

GLC 300 Recently purchased GL300 from this dealership. Had a very good experience buying the vehicle. Kevin helped me get a good deal on the vehicle. Recommen Recently purchased GL300 from this dealership. Had a very good experience buying the vehicle. Kevin helped me get a good deal on the vehicle. Recommend Kevin Rasul at this dealership for good deals and friendlier buying process. More

CLA 250 great deal on CLA 250, delightful experience with the team, looking forward for more business in future. I recommended going to them. Leased it for 3 great deal on CLA 250, delightful experience with the team, looking forward for more business in future. I recommended going to them. Leased it for 3 years More

Fantastic Sales experience If you are in the market for a car, do yourself a favor and go see Ash Golnazar at Mercedes Benz Walnut Creek. I have bought a ton of cars and been to If you are in the market for a car, do yourself a favor and go see Ash Golnazar at Mercedes Benz Walnut Creek. I have bought a ton of cars and been to a ton of dealerships. Ash and his team are by far the best customer service I have ever had. No pressure technique, and no hard close. They are willing to work with you and get a deal done. I had a car I was upside down in and they worked with me. No other dealership offered me more or worked with me like Ash and his team did. I am a real estate consultant and I work with clients daily. I appreciate the white glove service and a good sales associate when I see one. Ash is more than just a car salesman. He is truly a professional consultant who provides extraordinary service. Thanks Ash. You and the team there at Walnut Creek are the best. You will get all my client referrals. More

An overall dime-store experience Bizarre sales process. I received a price online, contacted their sales team with the price, came in the next day, and they had raised the price. Po Bizarre sales process. I received a price online, contacted their sales team with the price, came in the next day, and they had raised the price. Pointed out to the sales person that the price was different and he said they would honor the first quote. Go to the Sales Manager and he says it was a mistake and he won’t honor the price. I really didn’t know what to say. Felt bad for the sales guy. The next day they have the nerve to call back with an offer fron the Sales Manager to split the difference. We are talking $500 here. Any Sales Manager willing to throw his internet salesperson and in-house salesperson under the bus in front of a customer to try and squeeze an extra $500 is not worth dealing with. More

Beware of sleezy general manager Jason Viscarra Unprofessional dealership run by a lying general manager. Abusive to customers. No follow through. Just lies upon lies. Do not buy a car from Sonic Au Unprofessional dealership run by a lying general manager. Abusive to customers. No follow through. Just lies upon lies. Do not buy a car from Sonic Automotive Group / Mercedes Of Walnut Creek. More

Awful Experience - Stay away! 1). They Lie. I was told during the sales process that the dealership provided pick-up and delivery on service appointments. I found 2 weeks after pur 1). They Lie. I was told during the sales process that the dealership provided pick-up and delivery on service appointments. I found 2 weeks after purchase that was not true. 2). Inconsiderate. They had me leave with my new car without giving the car a detail. I pointed out that there were light white "blotches" all over the car and I wanted those removed before I took delivery. The salesperson, Kevin, promised that once the car was detailed the spots would vanish. He said the spots were "something they put on the cars to protect them from the elements..." I called to schedule a detail appointment (something that should have been done WHILE I waited to take delivery) and I was informed that they only "detailed" Mon - Thurs, they do not pick up and deliver, and I could drop off...." 3). The car. The monitor doesn't work, the auto-off headlights don't work, the touch unlock on the driver's door works sporadically. 4). Swarmly Finance Manager. the guy is a creep. After I completed my paperwork with him he was clearly upset that I didn't fall for his extended service agreement sales pitch. As I was leaving his office he said, "We're done here, but I just want to know why you would decline an offer that could potentially save you so much and save you (some or all I was unclear) on scheduled maintenance. After 3 Mercedes and 2 BMWs I have come to know that I don't owe him or anyone else an explanation. I made some remark and said if we're done I'll go. He was gross. I called Mercedes Benz USA and was told that in CA there is no "cooling off period" on a lease and that the car was leased "as is..." Yesterday I had the car detailed and no, the blotches did not disappear. In fact, the detailer found more. The car is covered with them. It is like the car has chicken pox. I am filing a complaint with the Consumer Protection Agency for California. My goal will be to be released from this lease. NOW YOU KNOW WHY :) More

Great experience and deal I got a great deal from this dealer. very positive experience... Ash helped me get my first car with the best deal. I am really happy getting a car fr I got a great deal from this dealer. very positive experience... Ash helped me get my first car with the best deal. I am really happy getting a car from this location. More