Mercedes-Benz of Walnut Creek

I am extremely pleased with my recent purchase from Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading i Walnut Creek Mercedes-Benz and would like to express my heartfelt gratitude for the outstanding service I received. I have been considering trading in my vehicle for some time, and I am thrilled with the entire experience. I want to specifically acknowledge Marjorie, who was wonderful every step of the way. She always made herself available for anything I needed, providing valuable insights and support throughout the process. Her attentive and knowledgeable approach truly made a difference, and I couldn't have asked for a better representative. Thank you to the entire team at Walnut Creek Mercedes-Benz for making this experience so positive. I am incredibly happy with my new car! More

Our salesman Jamel was wonderful. Explained the features of the car, was patient with our questions and supported us during the whole process. We met the GM John Lee who was terrific, Explained the features of the car, was patient with our questions and supported us during the whole process. We met the GM John Lee who was terrific, and finally finance specialist Hany Yosri who was exceptional. Overall experience was excellent. More

Jessica was the absolute best. Gave honest advice and was a pleasure to be around. Plan on only working with her going forward! Gave honest advice and was a pleasure to be around. Plan on only working with her going forward! More

Super slow and almost none respond after sales, and the vehicle have problem since day1, the dealer commit to fix but one and half month later still no any response, very bad experience. vehicle have problem since day1, the dealer commit to fix but one and half month later still no any response, very bad experience. More

jameil is a person not a salesman! !! trust and believe in him!!! he is a man you can trust!!! !! trust and believe in him!!! he is a man you can trust!!! More

I bought a great car and love it. Unfortunately the follow up has been terrible. It only had one key and I’ve been chasing them down for over a month to get the second. Numerous calls Unfortunately the follow up has been terrible. It only had one key and I’ve been chasing them down for over a month to get the second. Numerous calls and texts and nothing. I also asked to purchase a few accessories that they forgot to include in the delivery, still chasing that too. Definately buying more Mercedes. Will approach this dealership with caution. More

Excellent customer service & care through out the entire buying process. Chau is the best in the business! Kevin/ Mohammad was friendly & patient. Thank you both! buying process. Chau is the best in the business! Kevin/ Mohammad was friendly & patient. Thank you both! More

Amazing service, and great people who helped get the job done. Very happy with my experience. done. Very happy with my experience. More

I really appreciated working with Jim S. as he balanced a sense of urgency about my wanting to find a new car with patience for my many questions. His easy personality/vibe and communication as he balanced a sense of urgency about my wanting to find a new car with patience for my many questions. His easy personality/vibe and communication style foster trust. His having listened carefully to my desired specifications, and resourcefulness in finding the right car for me were what made our deal happen successfully! Thank you, Jim! More