Mercedes-Benz of Walnut Creek

A few months ago, after long and detailed negotiations with representatives from this agency, I entered into a contract by phone and email with Nicholas Matheson-Thomas, a Sales Manager at the Mercedes-Be with representatives from this agency, I entered into a contract by phone and email with Nicholas Matheson-Thomas, a Sales Manager at the Mercedes-Benz of Walnut Creek dealership. Since I suffer from physical limitations, the salesperson Andrew Cortes came to my home with the car and the contract to sign. During this meeting, I spoke on the phone with Mr. Matheson-Thomas, who presented himself as "Nic." He charged by the phone my credit card by an extra 20%, more than agreed upon in the initial written contract. The entire amount characterizes a down payment due signing, a first month's payment, and a service package for three years at Mercedes dealerships. In this circumstance and others, both promised to send me a copy of the contract, as Andrew came with only one and a written certificate confirming the payment in advance for all periodic maintenance services. I made the advance payment and have already paid several monthly payments, but such a certificate has yet to arrive. To find out the matter, I called the sales manager, Mr. Matheson-Thomas, who repeated his promise to send the certificate and to return the overcharge. He used, again and again, many excuses for the delay, then started to say he needed to sort it out "tomorrow" with the general manager. Then, he stopped answering my emails and phone calls. Due to my surgeries, I couldn't come to the agency myself to take what I was paying for, and I had no choice but to contact a higher authority. I turned to Mr. Jason Viscarra, who holds the title of General Manager of Mercedes-Benz of Walnut Creek. Despite the promises inviting inquiries appearing on the company's website, the man didn't answer even once to my emails or the voice messages I left him; he ignored messages completely. Beyond actions that point to absolute dishonesty, as the payments on my part have been made in full, I am amazed by the poor customer service of this agency. The charges differed from what we agreed upon, and I entirely purchased a service product that still needs to arrive. More than the failure to deliver a paid product, the company ignores its customers' complaints; I find it the worst customer service I have ever encountered, a disgraceful customer service. Although I have bought a few Mercedes cars from other agencies over the years, I would never again purchase anything from MB of Walnut Creek dealership. Sincerely, D.G. More

Our son, who is a high school senior, was keenly interested in getting a Mercedes-Benz while we both parents were used to mostly Lexus over the years, so we were somewhat hesitant at the beginning t interested in getting a Mercedes-Benz while we both parents were used to mostly Lexus over the years, so we were somewhat hesitant at the beginning to buy something outside of our comfort zone. Luckily, our son connected with Mr. Savaun Davis at Mercedes-Benz of Walnut Creek. Savaun took all the time needed to understand the demanding requirements of our teenage son, met with him multiple times, took time to test drive C-Class as well as E-class sedans, showed us both used and new vehicles, walked us through financing options, and guided through the whole sales process that we felt very much comfortable, and helped us decide on 2023 E 350 model with all the features that our son wanted. Savaun and his manager Mike and the whole team worked closely with our bank to get the best deal possible, and we could not be happier. Savaun and his team have been understanding, kind, professional, and highly knowledgeable. We highly recommend Savaun and his team at Mercedes-Benz at Walnut Creek. We certainly look forward to working with Savaun again for our next auto purchase. More

Dianne Tan is my sales person. The transaction was easy and no stress. Thomas the manager and Ash the finance manager helped thoroughly to make sure we are taken care of. I highly The transaction was easy and no stress. Thomas the manager and Ash the finance manager helped thoroughly to make sure we are taken care of. I highly recommend my sales team. More

Uri was especially wonderful to work with! And the relaxed, extremely clean and open business was extremely pleasant as well. I 100 percent highly recommend Uri and Walnut Creek Mercedes And the relaxed, extremely clean and open business was extremely pleasant as well. I 100 percent highly recommend Uri and Walnut Creek Mercedes More

Thomas and Ali did an exceptional job ensuring every part of the purchase process was seamless, including white glove delivery to New York. Thank you! of the purchase process was seamless, including white glove delivery to New York. Thank you! More

I’m old, bought a lot of cars, this was THE BEST EXPERIENCE EVER. I would buys from them 100 more times, absolutely the most professional, easy, and fun car buy I’ve ever had. EXPERIENCE EVER. I would buys from them 100 more times, absolutely the most professional, easy, and fun car buy I’ve ever had. More

I came in for a test drive and was treated with disrespect from the beginning. There were people sitting around and no one offered to help me. It was not busy at all. After 10 minutes someone final disrespect from the beginning. There were people sitting around and no one offered to help me. It was not busy at all. After 10 minutes someone finally asked if I was being helped in a very condescending tone, then proceeded to “find someone to help me.” They also asked if my husband was with me which was quite an assumption to make. As if I’m unable to make decisions without a man? The “someone” never came so I left and bought my car somewhere else. I do not plan to ever return here. More

Hi, the dealership’s very comfortable, calm down nice and store is good..! A lot of cars in stock.! store is good..! A lot of cars in stock.! More

Very professional service. Good communication during the buying process. Made the buying process very easy. The dealership was very busy but it felt like I was in and out with Good communication during the buying process. Made the buying process very easy. The dealership was very busy but it felt like I was in and out with my new car. More

Really easy process, fair deal. I was in and out after the purchase much faster than previous experiences which is great. Top notch service. the purchase much faster than previous experiences which is great. Top notch service. More