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Mercedes-Benz of Walnut Creek
Walnut Creek, CA
282 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 282 reviews
November 21, 2024
This dealership experience has been the worst yet. Purchased car on a Saturday, provided a check that was intended to be held until I brought cashiers check on Monday am, when brought cashiers check t Purchased car on a Saturday, provided a check that was intended to be held until I brought cashiers check on Monday am, when brought cashiers check the dealership informed me they already processed the check payment. Now they had double payment. To follow this they sent me off the lot with tire pressure that was over 10 psi the recommended allowance. I had to bring bank in to reconfigure. On 5th day of ownership a light came on on my way to a meeting that states “malfunction do not exceed 50 mph” I brought car in and service department informed me that they had no loaners. I had to cancel an incredibly important meeting. The receptionist on the sales floor has 0 customer service. Rather than look at customers she stares down at the computer and/or her phone. I’m not generally a complainer but overall this experience has been horrific! More
by CD
Employees Worked With
Jerilyn, Lionel
November 18, 2024
I recently visited the Mercedes-Benz Walnut Creek store and had an excellent experience purchasing my GLS450. I want to express my appreciation for the team’s patience and kind service throughout the proce and had an excellent experience purchasing my GLS450. I want to express my appreciation for the team’s patience and kind service throughout the process. Their professionalism, attention to detail, and warm demeanor made the entire experience enjoyable and stress-free. I’m truly impressed by the level of care and dedication they showed in ensuring all my questions were answered and needs met. Thank you for making this such a positive experience! More
by Leo
Employees Worked With
Lionel Lee, Jeremiah, Joaquin
November 17, 2024
I’ve purchased and services my cars at MB of Walnut Creek. This time not a luxury experience. I purchased an GLC 300 2021 previously owned not a cheap purchased and the vehicle was completely dirty ins Creek. This time not a luxury experience. I purchased an GLC 300 2021 previously owned not a cheap purchased and the vehicle was completely dirty inside. I had to ask to take it in and clean it. And the SUV came out the same filthy. I ended up asking my sales man to bring a rag and a cleaner and did it my self. Also they never took time to explain to me the controls in my dashboard. It would have been nice like in my previous purchased that at least I would have gotten a key ring but that didn’t happen. Glad to discuss if you would like. Please feel free to give me a call. Suzie More
by suziealvarez1
Employees Worked With
Not sharing their name
November 04, 2024
Great service and very friendly. Highly recommended, very helpful information provided. No questions asked if you need anything they will try their best to get it for you. Highly recommended, very helpful information provided. No questions asked if you need anything they will try their best to get it for you. More
by Thienho1129
Employees Worked With
DINA
