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Mercedes-Benz of Walnut Creek

Walnut Creek, CA

4.3
352 Reviews
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1301 Parkside Dr

Walnut Creek, CA

94596

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Showing 352 reviews

May 26, 2025

Super slow and almost none respond after sales, and the vehicle have problem since day1, the dealer commit to fix but one and half month later still no any response, very bad experience. More

by hughwwm
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Weiming Wang
May 29, 2025 -

Mercedes-Benz of Walnut Creek responded

Hugh, Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience so that we can work towards a resolution. We look forward to hearing from you.

May 17, 2025

jameil is a person not a salesman! !! trust and believe in him!!! he is a man you can trust!!! More

by tpunch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
jameil the prince
May 21, 2025 -

Mercedes-Benz of Walnut Creek responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

May 16, 2025

I bought a great car and love it. Unfortunately the follow up has been terrible. It only had one key and I’ve been chasing them down for over a month to get the second. Numerous calls More

by Will
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Nic, Jose
May 22, 2025 -

Mercedes-Benz of Walnut Creek responded

Will, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com. We look forward to hearing from you.

May 15, 2025

Excellent customer service & care through out the entire buying process. Chau is the best in the business! Kevin/ Mohammad was friendly & patient. Thank you both! More

by Drivesafely
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chau, Kevin/Mohamad
May 17, 2025 -

Mercedes-Benz of Walnut Creek responded

We really appreciate your positive review! We look forward to your next visit! Take care!

May 10, 2025

Great customer service from beginning to end! Big thank you to the whole team - Ozzy, Jerilyn and Shawna! More

by Pina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ozzy, Jerilyn and Shawna
April 27, 2025

Amazing service, and great people who helped get the job done. Very happy with my experience. More

by Mrandhawa27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dina Maghanoy
Apr 29, 2025 -

Mercedes-Benz of Walnut Creek responded

We really appreciate your positive review! We look forward to your next visit! Take care!

April 23, 2025

I really appreciated working with Jim S. as he balanced a sense of urgency about my wanting to find a new car with patience for my many questions. His easy personality/vibe and communication More

by abelinn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jim S.
Apr 24, 2025 -

Mercedes-Benz of Walnut Creek responded

Abelinn, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 23, 2025

Great service by Omar Khan. Highly Recommend him. I ordered a car from him last Fall. Found my way to him when inquired about a vehicle in inventory that was already sold. A More

by lava-violins0q
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Khan
Apr 24, 2025 -

Mercedes-Benz of Walnut Creek responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

April 21, 2025

Jerel was one of the best sales people I’ve dealt with at a dealership. The process was smooth and I didn’t feel like he was negotiating at each step. More

by Gina S
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerel
Apr 22, 2025 -

Mercedes-Benz of Walnut Creek responded

Gina, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

April 14, 2025

The staff is very professional and helpful, they provide excellent service every time I come in for service. More

by Finewine15
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dina and a very sweet guy in finance
Apr 16, 2025 -

Mercedes-Benz of Walnut Creek responded

We're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

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