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Mercedes-Benz of Walnut Creek

Walnut Creek, CA

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Reviews
Vehicles
4.3
365 Reviews
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1301 Parkside Dr

Walnut Creek, CA

94596

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Showing 365 reviews

July 17, 2025

I have been a Mercedes Benz customer for many years, and once again I was not disappointed. Danny helped me select my new car. The level of service I received from him and everyone involved in the process w More

by pamela.hill.realtor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Danny
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July 16, 2025

They are rookies regarding closing the deal. For Mercedes, they made my experience horrible. Took 3.5 weeks to come back that the bank didn’t buy my loan. Then they wanted to rewrite the loan More

by Marchaustin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
NA
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Jul 18, 2025 -

Mercedes-Benz of Walnut Creek responded

Hello, Thank you for taking the time to leave us your honest feedback. We would appreciate the opportunity to speak with you directly about this situation. Please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

July 03, 2025

We went there to buy a used Genesis but we ended up buying an almost new Mercedes :) Omar was great at explaining things and we never felt pressured about anything. Highly recommend this delarship! More

by Diego
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Khan
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Jul 03, 2025 -

Mercedes-Benz of Walnut Creek responded

Diego, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! We look forward to your next visit! Take care!

July 02, 2025

Nonresponsive and poor customer service post sale. Did not call back and promised to action but no action. More

by t9livings
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jerel
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Jul 07, 2025 -

Mercedes-Benz of Walnut Creek responded

Hello, Thank you for taking the time to bring your experience to our attention. We would appreciate the opportunity to turn your experience around. If you are willing, please reach out to us at (844) 896-1941 or email our Customer Relations Manager, Leah, at leah.holt@mbofwalnutcreek.com at your earliest convenience.

June 29, 2025

Easy to work with. Fast and effective. Thank you for all the help. Great dealer. More

by Armen Babakhanyan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
N/a
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Jul 01, 2025 -

Mercedes-Benz of Walnut Creek responded

Armen, we really appreciate your positive review! We look forward to your next visit! Take care!

June 29, 2025

Bao was extremely helpful and really great to deal with. This is the 9th car I’ve bought from Walnut Creek Mercedes! More

by Cindeye2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bao
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Jul 01, 2025 -

Mercedes-Benz of Walnut Creek responded

Cindeye, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!

June 27, 2025

Jose Castro was helpful and transparent when I went in for my lease. Would work with him again. More

by elton.dabiri
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose Castro
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Jul 17, 2025 -

Mercedes-Benz of Walnut Creek responded

Elton, Thank you for sharing your experience with us! We're delighted to hear that Jose provided excellent service and transparency during your lease process. We look forward to working with you again in the future.

June 19, 2025

Excellent sales person, Farhan is very great and offers good customer service overall very good experience More

by avinash
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Farhan, Mike
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Jun 21, 2025 -

Mercedes-Benz of Walnut Creek responded

Hi, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

June 19, 2025

Sauven, my salesperson was excellent, personal & informative. Dealership was beautiful & all employees I came in contact with were polite & helpful. Finance gal was very friendly but definitely knew More

by Mac
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose, Sauven, embarrassingly, her name escapes me, beautiful finance gal, actually Sauven’s mom
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Jun 21, 2025 -

Mercedes-Benz of Walnut Creek responded

Mac, we are very happy we could provide you with a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

June 17, 2025

Enjoyed the approach to informative guidance without heavy sales tactics. Let's the car sell itself. No heavy pressure at all. In fact very happy to allow us to test drive a variety of models to ensu More

by Judy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Savaun Davis
Report | Print
Jun 18, 2025 -

Mercedes-Benz of Walnut Creek responded

Judy, we are so pleased you enjoyed your visit to Mercedes-Benz of Walnut Creek! Please let us know if there is anything else we can do for you; we are more than happy to help!

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