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Mercedes-Benz of Waco - Service Center
Waco, TX
74 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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74 Reviews of Mercedes-Benz of Waco - Service Center
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June 01, 2022
Half done work isn't better than no work. I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by th I purchased a 2021 in October that was missing the Hermes Communication chip. The chip became available in May of 2022 and it was retrofitted by the service department. I appreciate James getting that done. Unfortunately to take advantage of the features of the chip, sales has to register the vehicle to the new owner and in spite of numerous calls and texts to have them do that I get no response from the sales department and very little information from the service department. Customer service requires communication and being helpful to your customers. Apparently Tracy either doesn't understand that or care to do that. More
by Mike L.
Employees Worked With
James, Tracy
May 21, 2022
Hi! I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after bei I would like to express my gratitude to the Mercedes Benz Of Waco service department!! They went way out and beyond to help service my car after being out of warranty! Just want to say thanks! More
by imeldabrown18
Employees Worked With
Jim and Jacky?
April 28, 2022
I took my sprinter in for a recall service,and I was totally impressed with the speed and Professionalism of this dealership.. totally impressed with the speed and Professionalism of this dealership.. More
by kcvanschaick
Employees Worked With
I’m sorry I didn’t get the name of the service writer.
April 12, 2022
Friendly Staff. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. Fast and excellent service. Provides free service to your choice of destination til your vehicle has been serviced. More
by WALTERKING657
Employees Worked With
Caroline
April 07, 2022
It was a great experience everyone was so nice And the young lady greeted me as soon as I enter the Service department. I want to say thanks! young lady greeted me as soon as I enter the Service department. I want to say thanks! More
by Peanut6316
Employees Worked With
I don’t remember her name
January 28, 2022
Mr Jim Carey, Service Advisor at the Waco MB Dealer is very knowledgeable and helpful. Very courteous and considerate of any issue we have with our car. very knowledgeable and helpful. Very courteous and considerate of any issue we have with our car. More
by ladyhood25
Employees Worked With
Jim Carey
September 11, 2021
My service advisor was Jim Carey. He was very professional and courteous. He took plenty of time to explain my A service on my GLE 350. Sadly, I did not purchase my 2020 Benz from here due to a professional and courteous. He took plenty of time to explain my A service on my GLE 350. Sadly, I did not purchase my 2020 Benz from here due to a very rude salesman named Howard. The reason I did not rate this dealership a 5 is because it does not give the owner the "special" feeling of owning a luxury vehicle, as previous Benz dealers over the past 22 years. The lounge area was just OK. No snacks and uncomfortable bar chairs. Even our local Toyota dealer offers donuts in the morning. One would think a Mercedes dealer could at least do the same. Overall, a pleasant experience. More
by pistol
Employees Worked With
Jim Carey
August 28, 2021
The very helpful to get my tire changed when I was moving my child into Baylor on a Saturday afternoon. It allowed me to return home to Dallas rather than come pick my car up the following week my child into Baylor on a Saturday afternoon. It allowed me to return home to Dallas rather than come pick my car up the following week More
by Marie
Employees Worked With
Do not recall
