Mercedes-Benz of Waco - Service Center

Garrett was knowledgeable, honest about the repairs and very attentive to customer service. He ensured our daughter's car was safe to drive like she was his own. We feel he went above and beyond the role t very attentive to customer service. He ensured our daughter's car was safe to drive like she was his own. We feel he went above and beyond the role to be sure we were fully satisfied. Highly recommend this dealership and will continue to use them in the future. More

we took it in for service and registration inspection I got a quote of 950.00 including the reg insp. they charged over 1600.00and since it was insp. in austian tx. last year and it passed. so they did not got a quote of 950.00 including the reg insp. they charged over 1600.00and since it was insp. in austian tx. last year and it passed. so they did not do the insp. because the front had a little factory tint . now we have to go to a inspection tsation or have the wind shield replaced. we had to wait 3 days for them to tell they could not do inspection More

Service was great as always. Caroline is the best. She is always willing to accomodate my schedule. Caroline is the best. She is always willing to accomodate my schedule. More

Easy to make appointments, and always prompt on the service work. Garrett and Carlos & staff take good care of your vehicle! service work. Garrett and Carlos & staff take good care of your vehicle! More

We are visiting family in the area and I cringed when the service light came on. I made the first available appointment and took the car in two days later. Garrett, our service advisor was knowledgeable, tho service light came on. I made the first available appointment and took the car in two days later. Garrett, our service advisor was knowledgeable, thorough and honest. We are so impressed with Mercedes of Waco that we may just bring the Benz back for every major service- all the way from California! The customer service we received was amazing and unparalleled! More

Garrett did an excellent job of working my car in, especially since we were dealing with having only one car at our disposal. And he also had the dealership’s driver come get me to pick up the car whe especially since we were dealing with having only one car at our disposal. And he also had the dealership’s driver come get me to pick up the car when repairs were finished. More

Customer service continues to be important to me and the representative was very professional and attentive. representative was very professional and attentive. More

I had a tire pressure issue on ONE TIRE. The FIRST time, I took it to the dealership they said that it just needed to be recalibrated. I had the same problem a week later, so I took it back The FIRST time, I took it to the dealership they said that it just needed to be recalibrated. I had the same problem a week later, so I took it back. I left it there for an entire day from 8 am till after 3pm. They were not able to get to my car that day and the mechanic could not find a problem through diagnostics. They asked me to leave it over night for a simple tire pressure malfunction! I showed them the problematic tire from my vehicle’s app and took pictures of two drop down tire indicators tabs on the vehicle dash! The service advisor said they are down to one mechanic and that the manager was not there! No one was able to authorize a go ahead authorization to change out this malfunctioning tire indicator device! I would hate if something major goes wrong! Would they be able to figure it out, get the part ordered, and put it in a timely manner.? I am now driving around town afraid to get on the highway and waiting until the service department can get some more support! More

The Service personnel was friendly and courteous. The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courte The actual service was done properly and efficiently and I receive my vehicle clean out there at service. Everyone was very professional and courteous thank you More

Great service department! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! They took care of my immediate need as well as some things that I would have had to make the three hour drive for in a few months! More