Mercedes-Benz of Waco - Service Center

My saleswoman TracyAllen is all about providing “The Ultimate Mercedes Experience & Garret the service manager made sure that I was provided a loaner while my car was being diagnosed, updated & washed. Ultimate Mercedes Experience & Garret the service manager made sure that I was provided a loaner while my car was being diagnosed, updated & washed. I truly appreciate the professionalism and support that my sales & service team provides. Rhonda Gatlin 2022 C 300 More

I’ve taken my sl400 Mercedes’ to this dealership fo have my warranty work done once a yr.for 9 years,they do an amazing work,enjoy taking my car there,thank you my warranty work done once a yr.for 9 years,they do an amazing work,enjoy taking my car there,thank you More

The service I received was very fast, and all the staff was very friendly and helpful. was very friendly and helpful. More

Auto Nation always take care of me. Anytime a call with and issue or a concern it's handled with great customer service. Thank you Auto Nation Anytime a call with and issue or a concern it's handled with great customer service. Thank you Auto Nation More

Excellent service with excellent staff. Quick service on ordering part. Convenient scheduling for service and delivery on schedule. Quick service on ordering part. Convenient scheduling for service and delivery on schedule. More

Very happy with the service and staff! The service advisor was very conscientious and thorough. The work performed was excellent. The service advisor was very conscientious and thorough. The work performed was excellent. More

Service timely but very little amenities during the wait. Didn't even bother to turn on TV for customers. I did not feel welcomed at all. Didn't even bother to turn on TV for customers. I did not feel welcomed at all. More

Terrible Responsiveness. I bought my daughter a new 2022 Mercedes GLC 300 and it has developed a massive coolant leak. She called MB of Waco to get it fixed. They said they c I bought my daughter a new 2022 Mercedes GLC 300 and it has developed a massive coolant leak. She called MB of Waco to get it fixed. They said they can't get to it for several days and they don't have any loaners. So I bought a Mercedes so my daughter can walk around Waco for several days until MB finds it convenient to get to it??? NO! The manager of the service dept, Lucas Richmond will NOT call me back. I now have a call into the GM of the whole place, Shelby Danner, and we'll see if he'll call me back. BTW, don't bother trying to get the operator, their recorded message is on an endless loop and won't connect you to an operator. WORST dealership I've ever experienced in the Mercedes line of cars. More

Excellent place to have your car worked on. Friendly atmosphere Excellent work and customer service. Friendly atmosphere Excellent work and customer service. More

Everything went really smoothly. Communication was great. Service was prompt and I had my car back on the same day Communication was great. Service was prompt and I had my car back on the same day More