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Mercedes-Benz of Waco - Service Center

Waco, TX

4.7
74 Reviews

74 Reviews of Mercedes-Benz of Waco - Service Center

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February 24, 2023

Only two stars for th e tec's that did the coding and reprograming on my Mercedes. They couldn't reset the Service Remainder and I did it on my own in 15 min. More

by vasilert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dont know
Report | Print
Mar 01, 2023 -

Mercedes-Benz of Waco responded

Hi, we appreciate you taking the time to respond. The staff at Mercedes-Benz of Waco take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (254) 244-0166. We hope to hear from you.

Mar 04, 2023 -

vasilert responded

Not sure what more can be done. The issue has been resolved by me. No further action is required. Car is running perfectly; 2008 Mercedes E320 CDI, "oldie but goodie".

February 20, 2023

Super happy with service department advisor. Garrett Allen Polite , informative and quick service. He was also able to give me a great quote on tires which I will be purchasing end of march. More

by ginger.evans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett Allen
Report | Print
Feb 23, 2023 -

Mercedes-Benz of Waco responded

Hi Ginger, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Waco. Don't hesitate to call us if you ever need anything. Be safe on the road!

February 20, 2023

I enjoy the professionalism and courtesies of staff, specifically Ms. Caroline Macias who is always in-tune to the needs of my vehicle. Thank you for a job well done! More

by KFord
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Macias
Report | Print
Feb 23, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Waco! If you ever need help, just give us a call. Happy motoring!

February 14, 2023

Appointments at this service department are always easy to schedule and they complete the service in a timely manner. More

by Robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Allen
Report | Print
Feb 17, 2023 -

Mercedes-Benz of Waco responded

Hi Robert, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Waco. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

February 03, 2023

New tires and alignment went well. Friendly service team answered my specific questions about new tires. More

by 2-3-23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Several service folks
Report | Print
Feb 08, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 24, 2023

They always greet you with a smile! Love bringing my car in for Service to this Dealership because they are so friendly and accommodating. Great people & Awesome Service! More

by Ranch Diva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline
Report | Print
Jan 26, 2023 -

Mercedes-Benz of Waco responded

Hi Ranch, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 22, 2022

They are so friendly! It’s been a long time since I’ve dealt with a business that was so helpful! They really go out of their way to solve any issue. More

by dorothy_63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember their names
Report | Print
Dec 27, 2022 -

Mercedes-Benz of Waco responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 17, 2022

Great service, friendly staff and was given a good explanation pertaining to my annual service. More

by ranee.armstrong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know
Report | Print
Dec 19, 2022 -

Mercedes-Benz of Waco responded

Hi Ranee, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!

December 09, 2022

Caroline is always friendly and so helpful! They always go above and beyond for us whenever we need anhthing for our SUV More

by kwright_42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Macias
Report | Print
Dec 12, 2022 -

Mercedes-Benz of Waco responded

Hello, we are pleased to hear you had such a positive experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

November 21, 2022

Very professional and helpful. My car had the check engine light on and they had it fixed the next day. I had pick up and drop off each time by Carlos who is an amazing person too. More

by Bharnks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Allen, Carlos
Report | Print
Nov 23, 2022 -

Mercedes-Benz of Waco responded

Hi, thanks so much for the warm recommendation of the team here at Mercedes-Benz of Waco. If you ever need help, just give us a call. Happy motoring!

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