Back

Mercedes-Benz of Waco - Service Center

Waco, TX

4.7
74 Reviews

74 Reviews of Mercedes-Benz of Waco - Service Center

Sort by
May 29, 2023

I brought my car in for recall service which was performed promptly. In addition I requested a multipoint courtesy inspection that was completed in a timely manner. They threw in a vac/wash and th More

by Harbjab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia and John Allen
Jun 01, 2023 -

Mercedes-Benz of Waco responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

May 27, 2023

Great experience with our regularly scheduled maintenance. Took longer than expected but communication was good and we had a loaner so we did not mind. More

by adinsmore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferey
May 30, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.

May 17, 2023

Grace and I were delightfull surprised and appreciate of the services we received at Waco Mercedes Benz. Agents were very friendly and our car was ready in less time than what was promised. We will be com More

by Retiredbirt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo, receptionist.
May 18, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

May 09, 2023

Great people and customer service. It would be nice to have a loaner car available when leaving my car for service, maybe they are too small? One item I was concerned about: my paperw More

by adinsmore4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
May 12, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for taking the time to leave us feedback. Please call our General Manager at (254) 244-0166 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

April 21, 2023

The service department was informative, friendly, reliable, and quick. Overall, I received GREAT customer service. More

by Edna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and friendly courtesy driver Carlos.
Apr 24, 2023 -

Mercedes-Benz of Waco responded

Hello , our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

April 20, 2023

Friendly service. Had to order part, but was surprised went they called the next day with the part arrived and installed that day! More

by FarmDad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Ulyrick
Apr 21, 2023 -

Mercedes-Benz of Waco responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 05, 2023

We are so thankful for Mercedes-Benz Waco service dept. We were driving our less than 2 yr old GLE350 & it went crazy! Sputtering, stopping, more sputtering while traveling from E TX back to Georgetown. An More

by marcyvardeman
Recommend Dealer
Yes
Employees Worked With
Caroline
Apr 08, 2023 -

Mercedes-Benz of Waco responded

Hi, we are very happy to have provided you with such a positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

March 21, 2023

This was my first time at the dealership, as the vehicle was purchased in another state. They were very attentive, went above and beyond to help me find what I looking for and followed up throughout the pr More

by d.greener
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Garrett
Mar 24, 2023 -

Mercedes-Benz of Waco responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 16, 2023

Nice staff! Very, very over priced. I had a $5 bulb replaced and they charged me $70 plus. When I inquired why they said high overhead. Over head is their pr More

by nmennenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John, jacklyn. Both very nice 😊
Mar 20, 2023 -

Mercedes-Benz of Waco responded

Hello, thank you for taking the time to leave us feedback. If you ever need help, just give us a call. Happy motoring!

March 04, 2023

They’re very friendly and courteous in addition to doing a great job of resolving problems that we have had with car in the past More

by Bigjesiv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carolyn, James and recent new member
Mar 07, 2023 -

Mercedes-Benz of Waco responded

Hello, We appreciate you taking the time to leave us a response. Drive safe, and we'll see you on the road.

3
...