Mercedes-Benz of Virginia Beach

Master Certified Mercedes Benz Consultant of the century! I've purchased now 4 vehicles from Hadrian over the past few years now. He's the BEST. My entire family loves him because of his passion, honesty, he I've purchased now 4 vehicles from Hadrian over the past few years now. He's the BEST. My entire family loves him because of his passion, honesty, heart, professionalism, and overall wonderful and kind spirit. This man breathes and bleeds Mercedes. He's extremely knowledgeable of the brand and is a great resource and I trust him 110%. During this last visit, I also had the absolute pleasure of meeting the dealership's manage, Yogi. This is a man you feel as you've known forever. The only word to describe him is genuine. These people are not selling units, they are buiding relationships. More

Excellent experience in Mercedes Benz of Virginia Beach My sales rep, Emre, he is a very nice and patient guy to work with. He explained detail information about buying and leasing. He has full knowledge ab My sales rep, Emre, he is a very nice and patient guy to work with. He explained detail information about buying and leasing. He has full knowledge about car performance and excellent customer service skill. The transaction is so smooth without any difficulties. I recommend him to my friends and I will definitely see it again with my next vehicle. More

Purchase of 2015 GLK Hadrian Apoderado is my hero because he helped me to realize my birthday wish to own a new GLK. He is a true professional, organized and definitely a Hadrian Apoderado is my hero because he helped me to realize my birthday wish to own a new GLK. He is a true professional, organized and definitely an advocate for the customer. He Sold me my red C230 6 years ago and I followed him to his new location because of his knowledge of product and commitment to the customer. We had a great relationship and I knew he was going take care of me. I would not hesitate to refer him to others interested in owning a Mercedes. More

Excellent Salesman & Dealership Experience My wife, Tricia, and I wanted to lease a new Mercedes ML Class to replace the 2012 ML 350 we have been driving for 3 years. Hadrian Apoderado was our My wife, Tricia, and I wanted to lease a new Mercedes ML Class to replace the 2012 ML 350 we have been driving for 3 years. Hadrian Apoderado was our Salesman for the previous 2012 purchase at a different location and we desired to continue our relationship with him. We had provided our criteria for the next ML model as he had told us that several new features that increase safety may be desirable by us. He worked to close out the current active lease on the 2012 and their Charles Barker dealership was very accommodating in he buyout. Our new ML 350 was just what we wanted in the 2015 model and exceeded our expectations. Exterior and interior colors were what we desired and the lease was excellent to our budget. Hadrian and their staff made us feel like Family and the buying process was Superb. Charles Barker Mercedes and Hadrian Apoderado takes care of customers right. Thank you from Robert and Tricia Alexander. More

The Epitome of a Master Certified Mercedes-Benz Salesperson I met Hadrian in 2011 at a previous dealer he worked for. Unfortunately I didn't buy a car from Hadrian at the time and I bought two used Mercedes fro I met Hadrian in 2011 at a previous dealer he worked for. Unfortunately I didn't buy a car from Hadrian at the time and I bought two used Mercedes from another dealer in Yorktown. After I had the vehicles for two years the cars began to depreciate and they weren't worth what I was paying. So I went to see Hadrian and to be honest I never looked back, then in 2013 Hadrian assisted me in the purchase of a 2014 E350 Coupe. Hadrian explained the buy vs. lease options and made suggestions but always said it's your decision. Hadrian calls me throughout the year and invites me to special events at the dealerships he has worked at. Hadrian switched dealers and he called me to let me know that he would be working elsewhere and it was at that point I knew that as long as I lived in Hampton Roads I won't purchase a vehicle unless Hadrian sells it to me. We all know that we have to work to take care of our families but I know that it's not about just selling cars for Hadrian, he is driven by pride and professionalism and he believes in the brand. Fast Forward to July 25, 2015 I experienced another issue with a lease, I would be over the mileage if I kept the car. Hadrian called me about a car that hadn't even made it to the dealership and in the end I drove off with a 2016 CLS400, Hadrian is the only dealer I know that schedules an extra vehicle orientation to tell you about all the options and equipment that we didn't go through during the test drive; he even work with me via text on his day off. Last but not least Hadrian is no longer my car buying service he is my family and as long as Hadrian is at Charles Barker Automotive that is where I will buy my vehicles and refer all my friends and family. Thanks Hadrian from Q......... More

Kind and Patient My husband and I were in the market for a Porsche, but just thought we would look and see what they had on the lot one evening. We did not want to bo My husband and I were in the market for a Porsche, but just thought we would look and see what they had on the lot one evening. We did not want to bother a salesman, but if one offered us assistance we had plenty questions. Being 7:30, we weren't upset that no one came to help us. However, we decided to go back during business hours (not close to closing) that Friday and still no one offered to help us. Before we decided to just leave, Emre our Sales Professional came and offered to assist us. He was not pushy,very patient, and kind!!! We looked at both new and used items. We were swayed towards purchasing Mercedes based on a jewel we found on the lot, but left. Emre wanted to close the sale, but he was not aggressive and pushy. He called and reached out to us in just the right amount of time. He treated us like valued customers, but as people first!! He allowed us to take time to make our decision and was able to meet with us when we were ready to make our purchase. He remained professional the whole time and even took time to review all the options we considered and if there was anything he was uncertain of he knew who to contact and how to get an answer. It wasn't until we were about to close our deal that he revealed he was new to the establishment. He is the new level of service this place needs. Friendly, professional, caring, and patient!!! I'm thankful no one else came to assist us!!!! As for the dealership, you leave a lot to be desired for this to be a Mercedes Benz dealership. Nissan even makes fresh popcorn and has a plush seating area. Of all the Benz dealerships this one does not make the customer feel like they have purchased one of the most expensive LUXURY cars on the market. Step up your game Mercedes Benz of Virginia Beach!!!!! More

Excellent Buying Experience We purchased a 2014 E350 Cabriolet. We did a lot of research prior to going to the dealership and got a great price for the car and a great allowance We purchased a 2014 E350 Cabriolet. We did a lot of research prior to going to the dealership and got a great price for the car and a great allowance for our Mercedes trade-in. Negotiations were straightforward with no silly games and Rod Hamilton was a pleasure to deal with. All in all, it was a very pleasant and satisfying experience. This dealership has a new attitude under the Charles Barker brand - it is much more professional and trustworthy and lives up to what you expect from Mercedes. More

Passion for customer service My wife and I recently purchased a Mercedes Benz from Charles Barker Mercedes Benz in VA Beach. Our sales consultant, Steve Pflueger, expertly guided My wife and I recently purchased a Mercedes Benz from Charles Barker Mercedes Benz in VA Beach. Our sales consultant, Steve Pflueger, expertly guided us into the right vehicle for our needs and desire. Steve has a passion for the Mercedes brand and an even greater passion for his customers. I will be a repeat customer with Steve leading the way. More

Excellent dealership!! I recently purchased my car from Steve Pflueger. I was very pleased with the service I received from this dealership. He answered all of my question I recently purchased my car from Steve Pflueger. I was very pleased with the service I received from this dealership. He answered all of my questions and was very patient. I went back for a second test drive and did not feel any pressure to make a quick decision. I am very happy with my purchase and will look to Steve when I am ready to make another purchase. More

Very 'Phillips-like' with Mercedes-Benz franchise I have purchased/leased 5 MBs over the years, the first 4 from Phillips Mercedes-Benz. After the relationship I had with Phillips, where I was treate I have purchased/leased 5 MBs over the years, the first 4 from Phillips Mercedes-Benz. After the relationship I had with Phillips, where I was treated very well both before and after the sale, I was apprehensive when Charles Barker took over the franchise. I was concerned with the "big dealership" aura versus the smaller, more personal relationship I had with Phillips. Last year I was in the market for my 5th MB, an S-Class, and met Steve Pflueger for the first time (the sales staff person, Bob Tucker, with whom I had previously worked had passed away). Steve was very helpful, guiding (not pushing) me into considering other options, colors, etc. I ended up purchasing a diamond white S-Class (I initially wanted only black) that is truly the best car I have ever owned. I strongly recommend Steve as a sales associate. He is very knowledgeable and experienced in both sales and the MB product line. Steve will guide without pressure and share in your excitement upon your final decision. More