Mercedes-Benz of Virginia Beach

Let me tell you, I had one of the best sales experience of my life. Julie B handled the sale of my 2021 S580 with grace. We did all the paperwork over the internet. I live 4 hours from Mercedes Benz Of Vir of my life. Julie B handled the sale of my 2021 S580 with grace. We did all the paperwork over the internet. I live 4 hours from Mercedes Benz Of Virginia Beach. Julie kept me informed at all points of the sale. My biggest surprise when I arrived, was they upgraded me to better car at the same price I was approved for. I will always drive the 4 hours to buy a car from Mercedes Benz Of Virginia Beach. Julie you are # 1 in my book. Anthony Mason More

Bottom Line up front : The CUSTOMER SERVICE HERE IS EGREGIOUS! My Service Advisor (Diana Sampson) barely communicated with me on the "status update" on my vehicle especially when it needed to stay ov EGREGIOUS! My Service Advisor (Diana Sampson) barely communicated with me on the "status update" on my vehicle especially when it needed to stay overnight while awaiting a part. She always had an excuse not to update me ... saying things to the effect of : she was "CRAZY" busy to update me which was bizarre because I was spending over $3,100 for maintenance service ...The most frustrating thing was her preference of communicating was through her computer text messaging application. The service advisor manager who attempted to assist me was just as bad as his only mission was to make excuses for the lack of communication (He displayed varying degrees of incompetence dealing with the issues / concerns I had). I WILL NOT BE GOING BACK TO THIS LOCATION - I rather go drive to another location as Mercedes service is not known to treat their customers like this. For the prices and the actual service done by the mechanics behind the scenes - This would have been an "EASY" 5 star location for me to rate to do your vehicle service here. More

Steve Pflueger, the Commercial Manager, provided excellent service on a recent potential Sprinter purchase. He had excellent knowledge of the product line, was very responsive to questions, and wor excellent service on a recent potential Sprinter purchase. He had excellent knowledge of the product line, was very responsive to questions, and worked to understand my needs and suggest options. He did not try to sell me anything other than what I needed. I highly recommend him. More

Extremely disappointing visit with the service department. I was there for a recall and was told that my vehicle did not come under the recall notwithstanding the recall notice I had from Mercede department. I was there for a recall and was told that my vehicle did not come under the recall notwithstanding the recall notice I had from Mercedes Benz indicating that it was. There was no service manager and I left after what was an absolute waste of time. More

Its been a year now since the manager is getting in touch with me to fix the situation :) , service is a joke, just a reminder for you guys. with me to fix the situation :) , service is a joke, just a reminder for you guys. More

Excellent Service & Hassle Free Purchase The team went above and beyond to make this purchase easy and not to mention with excellent customer service. Tish Fonrodona made sure that our purcha The team went above and beyond to make this purchase easy and not to mention with excellent customer service. Tish Fonrodona made sure that our purchase was a memorable one. Thank you Tish. More

Best car buying experience ever! I dread buying cars but this was the easiest, most wonderful car buying experience I've ever had. Hadrian helped me find my dream car in no time and I dread buying cars but this was the easiest, most wonderful car buying experience I've ever had. Hadrian helped me find my dream car in no time and I came into the showroom to quickly finish the paperwork. I can't say enough about how amazing this experience was. Great deal on a great car; wonderful dealership and amazing customer service. I can't recommend them highly enough! More

First Mercedes Benz Purchase We went to MB of Virginia Beach because they had a large selection of used GLS 450. I appreciated that we were help almost immediately when we arrive We went to MB of Virginia Beach because they had a large selection of used GLS 450. I appreciated that we were help almost immediately when we arrived by Sean Garwood. I liked that he then showed us the cars we were interested in and didn’t hover over us like a hawk but gave us time to look at the cars. Sean was very knowledgeable on the many features of the GLS 450. Very nice showroom and facility. More

Excellence I always received the BEST service from Sean, Vince and Greg. I highly recommend them to all my family & friends. Thank you for the good business! I always received the BEST service from Sean, Vince and Greg. I highly recommend them to all my family & friends. Thank you for the good business! More