Mercedes-Benz of Union - Service Center

Once again worst experience ever at Ray Catena Union. Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely ru Had an appt to change my tire scheduled for two weeks. Take day off from work to come to my scheduled appt and they don’t have my tire. Extremely rude service people yet again. If I could go less than one star I would. More

Thank you for the great experience. Communication and sevice were great, which also included a uber pick. The vehicle was cleaned and polished. I was impressed. Highly recommended! Communication and sevice were great, which also included a uber pick. The vehicle was cleaned and polished. I was impressed. Highly recommended! More

Their goal is to not have anything covered under the warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽‍♀️ so apparently warranty. He tried to convince me a car that's 3 years old with 1 previous owner that leased it used an off market tire sensor🤦🏽‍♀️ so apparently it was no longer covered. He was so rude. Made me sit there for 4 hours claiming they didn't have a courtesy car and the uber service was down. Then proceeded to get an uber for 4 white people and gave out 2 loaners. I was sooo late to work. More

I’ve been a customer of Ray Catena for 40 years. I feel they are the best for customer service and for auto service. Would definitely recommend them I feel they are the best for customer service and for auto service. Would definitely recommend them More

I'm very satisfied with the entire service team, there were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. were some delays but related to unavailability of parts, Jill did a wonderful job at my vehicle, very professional, thanks again. More

Did a great job with my car. Very fast Service. would def recommend to someone else Very fast Service. would def recommend to someone else More

Add my name to list of horrible service. Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I Left my car there for service already PAID for as recommended by Harold ..called him after waiting 1 1/2 weeks for update bcuz he never called me, I was supposed to get call next day.. hmm next day hasn’t come yet..he has yet to call me with an update..it’s only been 3 week but who’s counting..left message for his supervisor to call me last week call was supposed to be next day. strange next day hasn’t come for her either..now I’m going over her head and send email to her boss and won’t stop until I get satisfaction for mistreatment I recvd. More

This place is so poorly managed I don't know where to start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been start. We made an appointment for our car to go into service and dropped it off on time almost 2 weeks ago. As of this writing, the car has not been worked on. In a call with a service advisor, he takled about staff shortages. There was never any communication about extended wait times when we dropped off the car. I recently have had Toyota, Dodge and Honda service with other dealers go in and out. Not at Ray Catena. Now they can't be bothered with getting our car back to us. I will not be bringing my business back to this dealer. More

Since 2017, I have been leasing my Mercedes Benz from Ray Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theSer Catena in Union, primarily due to the excellent service provided by Danny Ventura, Service Consultant, and Patricia Medina, Service Manager at theService Dept. They always go above and beyond to help me when I have to bring the car in for service or repairs. I am treated like family and it feels good to know that they truly care about my experience and satisfaction. Although I am extremely satisfied with my 2022 C -Class car, I do not have any words to express how happy I am to be able to count on Danny and Patti when I need to. More