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Mercedes-Benz of Union - Service Center

Union, NJ

4.4
67 Reviews

67 Reviews of Mercedes-Benz of Union - Service Center

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August 02, 2024

Dawn is a great service personnel with a kind disposition that makes you feel she will definitely that care of your concerns More

by bobbiedc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn D' Argenio
August 02, 2024

Dawn, as always, is terrific to work with She is very accommodating to my schedule I would really her highly More

by dtginter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn from service
July 30, 2024

My experience at Ray Catena is always delightful i love bringing my car in for service and having. My advisor Ichiaka is so helpful and kind he is very resourceful. Thanks again. More

by Princess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ichiaka
July 30, 2024

Roberto was great ! Very helpful I will be back for my next service to work with him again . More

by Carol P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto T
July 22, 2024

For however long I keep my Mercedes Roberto will be my service consultant. He is knowledgeable and helpful. Keep it up ! More

by Phyltonn57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
July 19, 2024

I must say i have been a customer at Ray Catena for some years now and i have always have a good experience. My advisor is Roberto and he is amazing and i look forward to continue working with him. More

by anitabooboo3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
July 17, 2024

Roberto is the associate I work with when I arrive to have my car serviced. He does great work. I was thrilled when he finished diagnosing and repairing my car. everything was done efficiently. He usual More

by modestveil2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roberto
June 07, 2024

Dawn is excellent and we forward working with her. We were used to the great service by Harold King and she is as great. Thanks More

by gyros-murky-0d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
April 18, 2024

she was grate and well knowledgeable with her work. did not waste my time and got me back on the road. Very respectful and prompt. Very much appreciated. More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dawn
April 08, 2024

This place is trash! Drove my car there for a check engine light issue and they notice that I needed rear subframe when the work was completed I picked the car up the car More

by rrun0698
Recommend Dealer
No
Employees Worked With
Service Jill
Apr 09, 2024 -

Mercedes-Benz of Union responded

Hello, We are sorry about your issue but while you were in for the Subframe recall our service manger Sean did sit with you on Saturday for an extended period of time and spoke to you about issues with the alternator that you told us you just replaced at an outside shop. Sean did explain on Saturday about how a new battery with a poorly working alternator will drain the battery and eventually lead to a no start condition. Sean also helped you purchase a genuine Mercedes Benz alternator even though you were going to have it installed on your own. We even sent someone to the gas station down the street to give you a jump start after you left to try and help. As far as the cluster, The Subframe recall we performed did not require us to touch the cluster for any reason as this is inside the car. Again, We apologize for your issue, But we did not install the aftermarket alternator but did try and help you the best we could.

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