Mercedes-Benz of Union - Service Center

Ichiaka Doumbia always assist me when I bring in my car for service, He is very knowledgeable and efficient. for service, He is very knowledgeable and efficient. More

The only reason we go to this branch of Ray Catena is because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls because of Dawn. If they assign anyone else to you, insist on working only with Dawn. She is on top of everything, promptly answering texts and calls (which as everyone knows can be very important to alleviate car issue anxiety), arranging pick up and drop off, and overall just being so knowledgeable about processes and timelines. One time I called her and I heard her literally walk to the mechanic and give an update right then and there. Who does that? Dawn is the best and I wish every car shop had someone just as diligent and amazing as her. More

Service is always top notch. Dawn was my service Consultant. Arranged Ubers for me to make getting my Mercedes GLS service done without any inconvenience. She was to the point Dawn was my service Consultant. Arranged Ubers for me to make getting my Mercedes GLS service done without any inconvenience. She was to the point and helped me understand things I needed to be aware of or should plan to get fixed in the near future. Loved the gift bag and the car wash and tire polish upon pickup. More

In mid September 2024 I had my SL55 serviced. It was a brilliant experience. Everyone genuinely cared from the moment I arrived, through drop off, and the few days needed to perform all the tas It was a brilliant experience. Everyone genuinely cared from the moment I arrived, through drop off, and the few days needed to perform all the tasks. I don't know all the Team in the background, but much of the follow through is orchestrated by Dawn D'Argenio. Dawn is a kind, warm, and knowledgeable communicator keeping me up to date on a regular schedule. She also made me aware of special savings that were available. I do recommend the RC Union service team, and for that matter sale team too. I am grateful. Thank you! Thank you!! More

Thumbs up and great assistance from Roni Taha. You are the best. Awesome job always. You are the best. Awesome job always. More

I have had great experience at this dealership. Especially dealing with Dawn. She is so upbeat and professional! Especially dealing with Dawn. She is so upbeat and professional! More

Moe in service was great to work with, very helpful and professional. always appreciate working with you professional. always appreciate working with you More

Dawn in the service department was fabulous. She went above and beyond to get my car fixed She went above and beyond to get my car fixed More

Ichiaka Doumbia helps me every time I have service and goes above and beyond. Highly recommended for fast and great service. goes above and beyond. Highly recommended for fast and great service. More

I went to Ray Catena because my key fob was not working and I had no spare. I was assigned to a service consultant named Jillian Maloff. This encounter was a bad experience for me as I found Ms. Mallory t and I had no spare. I was assigned to a service consultant named Jillian Maloff. This encounter was a bad experience for me as I found Ms. Mallory to be very short and condescending. Not very pleasant. Now to the dealership over all. I was charged $1,436 for a replacement key after paying to have my car towed to the dealership. When I questioned Ms. Malloff about cost of the key, her attitude exuded frustration and disdain for my concern. None the less my car was there.I proceeded with the replacement, which took 14 days to complete. Upon picking up my car the invoice stated they had to jump start my car as the battery was not holding a charge. My question to her was the alternator was charging the battery when I brought it in here. Her snide answer to me was “I don’t know about “ your alternator the battery is showing high resistance and not holding a charge”. 3weeks ago I had a coil pack replaced by my mechanic shop and there was no indication of a voltage problem when they put it on the analyzer. I would not recommend this dealership to anyone as they were not honest and reputable, only tried to up sell me and overprice there service. More